Associate Service Designer

Technical Assent is seeking an Associate Service Designer to support research and service design activities across federal consulting engagements.This early-career role is designed for individuals interested in developing expertise in service design, human-centered design, and customer experience within the public sector. Associate Service Designers work closely with experienced designers and researchers to support research activities, synthesize insights, and contribute to the development of service design deliverables. Our designers conduct real user research with the people who rely on government services and translate those insights into implementable service improvements.The successful candidate will have the ability to:Support Research ActivitiesAssist in planning and conducting user research including interviews, focus groups, surveys, and observational studies.Help document research findings and synthesize insights.Support the use of AI-enabled tools to assist with research synthesis and analysis.Contribute to Service Design DeliverablesAssist in creating service design artifacts such as:Journey mapsService blueprintsPersonasResearch reportsPresentation materialsCollaborate with Project TeamsWork with service designers, product teams, and analysts to support project deliverables.Participate in design workshops and co-creation sessions.Contribute to the development of research and design documentation.Learn and Develop Service Design SkillsWork alongside experienced service designers to build skills in research methods, service design frameworks, and facilitation techniques.Participate in internal practice development and learning opportunities.GeneralCreate client-ready deliverables from conception to presentationCoordinate with project leadership on direction and progress of project activitiesWork in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverablesBe flexible as project scope evolvesElevate risks to Team LeadsBe a strong critical thinker who sees the big picture while staying delivery-drivenBe a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedbackStrong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form Minimum Qualifications:Bachelor's degree1-3 years of professional experience, including in service design, UX design, customer experience, research, or related fieldsDemonstrated interest in human-centered design and service innovationStrong analytical thinking and communication skillsAbility to collaborate in multidisciplinary teamsCurious and open-minded approach to workThrive in a continuous Build-Measure-Learn cycleAbility to obtain and maintain a Public Trust or other federal security clearancePreferred Qualifications:Internship or academic experience involving design research or service designExposure to human-centered design methodsExperience working with design tools or collaboration platformsTools & Methods:Experience with modern design and research tools such as:FigmaMuralDovetailCollaboration platforms such as Microsoft Teams or SlackExperience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued.Federal Standards & AccessibilityService design work may involve improving digital or physical services and should consider:Section 508 accessibility standards21st Century IDEA Act requirementsFederal CX Executive Order guidancePublic sector service delivery environmentsPortfolio RequirementA portfolio demonstrating service design, CX, or research work is required.Job Location and Travel Expectations:This position is remote within the United States, with preference for candidates located in the Washington, DC metro area is preferred. Travel for field research, workshops, and prototyping (15-25%) is anticipated.THE COMPANYTechnical Assent is passionate about services - in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. Your team will work IN and ON the client's core mission - helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact. A LITTLE ABOUT OUR CULTUREWe look for these attributes in our teammates.Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together.We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too.You will be part of a team to take an improvement concept and transform it into a capability - an asset that provides measurable value to our client's mission. The team will work with users, prototype, develop, and deliver new capabilities. We hold ourselves accountable to impacting outcomes.Additional Information:Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs. We offer a highly competitive benefits package to all full-time employees that includes:Flexible PTOHealthcare coverage (medical, dental, vision)FSA and HSAShort and long-term disability401(k) with employer contributions, training and wellness allowances, and commuter benefits.For more information about our company, please visit our website at .

Created: 2026-04-02