Helpdesk Analyst

Description:Purchase Order Information - CAMPUS ONLY (We will need the PO before the candidate can start on assignment) • Has the PO already been approved? - Yes • If so, what is the PO or Cost number (Lawson or eMarket): PO-00132856 • Is your PO grant or gift funded? No • Will both workers be under the same purchase order? - yes Assignment Information • Campus or Medical Enterprise: Campus o If Campus: • Department/Business Unit: Rossier School of Education: Management Information Systems • USC Address where the work is being performed? - 3470 Trousdale Parkway Suite 804, Los Angeles CA 90089 • Will this position be virtual/remote, onsite, hybrid? - Onsite o If remote will USC be providing equipment? - (N/A) • Job Title: Helpdesk Analyst • Number of needs: 1 • Pay rate: #####/hr • Bill rate: ##### • Mark up: 40% • Target start date: ASAP • Duration of Assignment: ASAP - 08/30/2023 • Work hours: 8:30am-4:30pm • Manager Name: Pixie Boyden • Timecard Approver: Pixie Boyden • Dress code: Business Casual • Parking/Cost: Royal Parking Structure • Job Description: The Rossier School MIS department is looking for highly energetic, responsible, and working individuals to help support the School of Education's faculty, staff, and students in a professional dynamic environment. The Helpdesk Analysts role is to support for end users computer environments, class room technology, and distance learning tools. Experience supporting 1000+ end users in an enterprise level environment via desktop, remote, laptop, mobile devices, Cell phone support, Android, iPhone, Active Directory reset and access control, device support, such as printers, scanners and other ancillary devices, excellent telephone and desk-side skills, outstanding written and spoken communication skills. Between 3-6 years of experience in a helpdesk setting. Sourced/Recruited • Interview Process: (phone/video/in person etc.) - Initial (Video) / Final (in person) • What are 3-5 "Must-Haves" that you want to see in a resume? - Excellent customer service skills, strong desktop configuration skills (Windows / MacOS), Analytical thinking (Troubleshooting), Good enterprise networking technology skills, Professional • What are 3-5 "Nice to Have" details that you want to see in a resume? - Active Directory skills, Zoom, Training Skills, Documentation Campus - Non-Clinical Onboarding (CAN START PENDING CRIMINAL IF DRIVING OR HANDLING CASH IS NOT INVOLVED) • CORE • Background • Social Security Trace • 7 year worked and lived found by SSN • County Criminal F&M - 7 year • Federal Criminal - 7 year • Widescreen Plus National Criminal Search • National Sex Offender Registry • Application • Temporary Work Agreement • Harassment & Discrimination Pamphlet • ON CAMPUS • COVID VACCINATION REQUIREMENTS: o PROOF OF FULL COVID VACCINATION • BOOSTER: o Minimum timeframe - Six (6) months after your primary series, either a second dose of Pfizer or Moderna; two (2) months after receiving a Johnson & Johnson single dose. Ages 16 and older. o You will have a 30-day grace period to receive your booster after your primary series. o If you completed the Pfizer or Moderna primary series, you are required to receive a booster no later than seven (7) months after your second dose. o If you completed the Johnson and Johnson single dose, you are required to receive a booster no later than three (3) months after your single dose. o Additional restrictions will be in effect on January 31, 2022 for individuals who have not met the booster requirement. o A) Unvaccinated individuals with previously approved medical or religious exemptions may retain exemption from the booster requirement. Regular COVID-19 testing cadence is every 72 hours for unvaccinated individuals • MEDICAL/RELIGIOUS-TESTING OPTION: o PROOF OF NEGATIVE COVID TEST WITHIN 72HRS OF REPORTING o TESTING TO BE REPEATED EVERY ONCE PER WEEK WHILE ON ASSIGNMENT Additional Details Manager's Requested ### : Does the position allow for the worker to be virtual/remote? : NoShore Options Available for this Position : Onshore OnlyCritical Position? : NoKelly Job Code : IT26Operations Group : USC Campus and AuxWorking Job Title : Helpdesk AnalystMarkup Category : Information TechnologyShift Details/Expected Working Days and Hours : 8:30am-4:30PM M-FDress Code/Special Attire : Business CasualDoes this position require driving? : NoWill resource have direct patient contact? : NoHIPAA training required? : NoNearest Parking Location : Royal Parking Structure

Created: 2026-04-02