Desktop Support Technician

Job Type Full-timeDescriptionWe kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. OverviewWe are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.Key ResponsibilitiesTechnical SupportProvide timely support for hardware and software issues for both Windows and Mac environmentsTroubleshoot remotely using VNC and KVM switchReimage systems, install OS and standard software (onsite and remote)Coordinate warranty support with Dell and schedule onsite service when neededResolve common technical issues, including:Network connectivitySystem crashes/blue screensPrinting problemsVirus removalBasic administration and troubleshooting of: DHCP / DNS Active Directory VPN and remote access tools Windows domain account issues Wireless connectivity and hotspots Collaborate with the network team on basic troubleshooting tasksProvide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and ZoomPerform basic mobile device management including deployment, collection, inventory, and reset/wipe proceduresCustomer ServiceDeliver prompt and courteous user support via: Wolken ticketing system (incident resolution and device lifecycle tasks) Google Chat and Gmail (Outlook familiarity is a plus) Zoom Calling and Zoom video conferencing Maintain a positive user experience with clear communication and professionalismAsset & Inventory ManagementMaintain accurate records of hardware assetsEnsure timely deployment, collection, and tracking of end-user devicesSpecial Projects & Additional DutiesAssist with software and process testing and validationCreate clear, user-friendly technical documentationProvide 1:1 or group technical training (remote or in-person)Support office signage placement and daily ticket review/assignment tasksMay require occasional travel to other office locationsWork Schedule & BenefitsMonday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)No weekend or after-hours support expected (exceptions for special projects)Benefits include: Paid holidays, vacation, and sick leave 401(k) plan Medical, dental, and vision insurance Structured onboarding and training Modern workspaces and innovative technology Supportive, team-oriented culture with strong work-life balance RequirementsQualifications1-2+ years in a desktop support or corporate helpdesk environment preferredTechnically inclined and eager to learn new tools and platformsClear and concise communicator with the ability to explain technical concepts to non-technical usersFamiliar with Windows 10/11; Mac OS experience is a plusSkilled in teamwork and conflict resolution in a professional settingSelf-starter with strong follow-through and attention to processAble to work independently while following team procedures and protocolsSalary Description $18.00 - $20.00

Created: 2026-04-02