IT Support Specialist

Job Title: IT Support SpecialistLocation: Parma, OH (Onsite)Duration: Temp-to-Hire (6 months)Start Date: ASAPPay Rate: $22.21 - $28.00/hr (based on experience)Schedule: Monday thru Friday, 8:00am to 5:00pm Job Overview:We are seeking motivated candidates for a Technology Applications Specialist II - Field Support role supporting enterprise-level print and mail applications. This position focuses on application/software support, production workflows, and client onboarding processes.This is a great opportunity for entry-level to mid-level candidates with strong technical aptitude and interest in enterprise applications.Key Responsibilities:• Provide production and application support for print & mail services• Support and maintain applications such as:oRicoh Process Director (RPD)oWebOrder (print-on-demand systems)oAvanti Slingshot (production control & billing)• Perform Quality Control (QC) and User Acceptance Testing (UAT) for new client onboarding• Troubleshoot and resolve issues using ticketing systems (e.g., ServiceNow)• Collaborate with internal teams and clients to ensure smooth operations• Document activities and track work in internal systemsRequired Qualifications:• Bachelor's degree OR equivalent work experience• Strong computer and technical troubleshooting skills• Good understanding of:oEnterprise applications or business systemsoNetworking / Active Directory (basic knowledge)• Proficiency in Microsoft Office• Strong communication and organizational skills• Ability to work independently and manage prioritiesPreferred Skills (Nice to Have):• Experience with application support or production systems• Familiarity with ServiceNow or similar ticketing tools• Basic scripting knowledge (e.g., Python, PowerShell, Bash, JavaScript)Work Environment & Additional Info:• Schedule: Monday - Friday, 8:00 AM - 5:00 PM• Business casual dress code• Interview Process:o1st Round: Virtualo2nd Round: Onsite• No driving or COVID vaccination requirementEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:pay transparency policy is available here:temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Created: 2026-04-02