Parts Counter Sales - Automotive Experience Required

About the Role:The Counter Sales position at Grayson BMW in Knoxville is a pivotal role focused on delivering exceptional customer service and driving sales through direct interaction with customers at the dealership counter. The successful candidate will be responsible for understanding customer needs, providing detailed product information, and facilitating the sales process for automotive parts and accessories. This role requires a proactive approach to managing inventory inquiries, processing sales transactions accurately, and maintaining a welcoming and professional environment. The Counter Sales associate will collaborate closely with the service and parts departments to ensure seamless communication and customer satisfaction. Ultimately, this position aims to enhance the overall customer experience while contributing to the dealership's sales targets and operational efficiency.Minimum Qualifications:High school diploma or equivalent.Previous experience in retail sales or customer service, preferably in an automotive environment.Basic computer skills, including familiarity with point-of-sale systems and inventory software.Strong communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Preferred Qualifications:Experience working in an automotive parts department...2 - 3 Years Minimum!Knowledge of automotive parts and accessories.Familiarity with Hyundai and Subaru vehicle models and their components.Proficiency with dealership management software systems.Additional certifications related to automotive parts or sales.Responsibilities:Greet and assist customers promptly and professionally at the parts and accessories counter.Identify customer needs and recommend appropriate automotive parts and products.Process sales transactions accurately using the dealership's point-of-sale system.Maintain up-to-date knowledge of inventory, pricing, and promotions to provide accurate information.Coordinate with service and parts departments to fulfill special orders and manage stock levels.Handle customer inquiries and resolve issues or escalate them to management when necessary.Maintain a clean, organized, and safe counter area to promote a positive customer experience.Support inventory management by tracking stock movement and assisting with restocking efforts.Skills:The required skills such as strong communication and customer service abilities are essential for effectively engaging with customers, understanding their needs, and providing accurate product recommendations. Computer literacy and familiarity with point-of-sale systems enable the associate to process transactions efficiently and maintain accurate sales records. Preferred skills like automotive parts knowledge and experience with dealership software enhance the ability to provide expert advice and streamline inventory management. Problem-solving skills are used daily to address customer concerns and ensure satisfaction. Additionally, organizational skills help maintain a tidy and efficient counter area, contributing to a professional and welcoming atmosphere.

Created: 2026-04-02