Circulation Assistant (624)

DescriptionPurposeUnder direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.Essential Position FunctionsAssists patrons with library card accounts and resolves account disputesProactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficientlyAnswers questions and assists patrons in the use of library resources at various service points including phones and pick-up windowReceives and shelves materials with accuracy and timelinessChecks in and sorts returned materials accurately and efficientlyReceives, retrieves, and processes items for both incoming and outgoing deliveryProcesses various reports, as assignedMaintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelvesPrepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debrisPerforms duties of Circulation Aide, as neededRequirementsEducation, Training and/or ExperienceHigh school diploma or GEDA minimum of one (1) year of paid work or equivalent volunteer/internship experienceAbility to pass alphanumeric sorting testAbility to pass computer skills testKnowledge, Skills, Abilities and Personal CharacteristicsAbility to maintain confidentiality and use appropriate judgment in handling information and recordsAbility to work accurately with attention to detailAbility to address and resolve patron conflicts equitablyAbility to retain and follow circulation department policies and proceduresProficient in the use of the Integrated Library System (ILS)Ability to meet circulation department standards for shelving and sortingPhysical DemandsAbility to sit and use computer for extended periods and operate standard office equipment, dailyAbility to lift and move up to fifty (50) pounds, dailyAbility to push book trucks with up to 150 pounds of materials on them, dailyAbility to stand for extended periods, dailyAbility to perform repeated reaching, bending, climbing and squatting, daily

Created: 2026-04-02