Inside Sales Representative

About the job Inside Sales Representative KEY RESPONSIBILITIES OF JOBThe Inside Sales Representatives key responsibilities are outlined below:- Dealer and sales team support in a timely manner concentrating on questions concerning availability, pricing, shipping, and invoicing issues.- Dealer and sales team communication through phone, email, Teams, CRM etc.- All phases of sales order processing and management via CRM Salesforce and SAP business systems- Approve, process and manage dealer orders in CRM and SAP systems.- Submit and secure credit approval for orders/shipments.- Schedule product assembly as required.- Configure, schedule and confirm shipment of products (approved transport or CPU).- Provide documentation of shipments as required.- Management, processing and shipment of backorders.- Manage and correct shipping discrepancies and invoicing.- Coordinate, manage and support as needed for other events and activities (invoicing, transportation, documentation, communication, etc.) such as but not limited to: -Dealer closeouts- Corporate events and activities (trade shows, dealer meetings, open houses, photo shoots, etc.)- Coordinate return authorizations and approvals per company policies and procedures.- Dealer credit memos- Build and maintain relationships and strong communication with internal staff, outside vendors and dealers.- Assist dealers with training and order entry using CRM Salesforce- Attend and support various corporate events including but not limited to trade shows, open houses, dealer meetings, community engagement, etc. This may at times require some overnight travel.Organizational Relationship: This position will have to work closely with the dealer organization, sales operations, product support department, all warehousing facilities, accounting/finance department, purchasing department, IT department, Territory SalesManagers, freight companies, and outside financing companies.EDUCATIONAL AND PHYSICAL REQUIREMENTS- Minimum High School Diploma or equivalent.- Associates degree or higher preferred and/or two plus years of customer service preferred.- Detail oriented with an ability to multi-task and manage heavy workloads.- Excellent oral and written communication skills (phone, written, email)- Proficiency with CRM Salesforce, SAP and MS Applications such as Word, Outlook and Excel.- Strong teamwork skills are a must.

Created: 2026-04-02