BUILDING PERMIT CONCIERGE MANAGER - COMMUNITY ...

BLDG PRMT CONCIERGE MANAGER CD CLASSIFICATION TITLE: BUILDING PERMIT CONCIERGE MANAGER PURPOSE OF CLASSIFICATION The purpose of this classification is to centralize communication between customers and the County in a consistent manner. Manages the daily operations of the Customer Service Concierge Group (CSCG) Division within the Community Development Department. Primary responsibilities consist of ensuring timely intake, associated reviews, and issuance of Building Permits, Mechanical Permits, Electrical Permits, Plumbing Permits and Certificates of Occupancy. Secondary Responsibilities include intake, review and issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc. Additional responsibilities include: Creating a positive and responsive customer experience throughout the permitting and licensing process; initiating follow-up emails and phone calls to customers for a satisfactory customer service. Responsible for problem resolution resulting from all application requests and inspections. Work is performed under general supervision of the Director of Community Development. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be requited and assigned. Manages, directs, and evaluates assigned staff, processing and following up on customer concerns and problems, directing work, counseling, reviewing and recommending staff disciplinary actions and completing employee performance appraisals. Reviews permit, license and zoning applications for accuracy/completeness; discusses pending applications with contractors/customers; verifies proper business licensure; calculates permit fees; requests refunds of permit fees as appropriate. Responsible for the review of all applications related to P&Z, business/alcohol license and building permits. Informs applicants about next steps for Building, Business License, Alcohol License and Zoning processes following submittal. Understands various application requirements and has thorough understanding of the processes within each application type. Has the ability to understand and clearly articulate the Planning & Zoning process; business license process; alcohol license process; building permit process. Has the ability to manage projects and analyze data outcomes. Attends Technical Review Committee (TRC) meetings and assists applicants as needed. Consistently collaborates and tracks the status of all applications/requests that come into the permits, license and zoning system. Ensures that all process turnaround timeframes are met per Departmental policy. Holds daily status meetings to keep processing moving forward in zoning, plan review, licensing and permitting. Manages the customer services areas (front counter). Works with appropriate staff/departments and the applicant (resident/contractor, business owners, etc.) to resolve bottlenecks quickly as needed when issues arise. Advises the Director of changes that need to be made to the intake process and application format to ensure that the application process is continually streamlined to be user-friendly to customers. Documents all interactions with customers to allow any/all CSCG members to be able to handle a case after initial contact. Coordinates daily work activities; organizes and prioritizes division workload; makes work assignments; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Manages the issuance of permits for commercial/residential construction projects; issues building permits, electrical permits, plumbing permits, and HVAC permits; issues house moving permits, house moving performance bonds, and lot cleanup bonds; issues temporary electric and temporary gas forms; compiles monthly permit reports. Manages and performs customer service functions in person, email and by telephone; resolves unusual/difficult problems and/or complaints of delays involving contractors, builders, or the general public; provides information and assistance related to licenses, permits, permit applications, planning and zoning, review procedures, inspections, utility approvals, fees, or other issues; researches problems and initiates problem resolution. Assists with the issuance of issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc. Ensures accurate data capture and integrity and use GIS reports to address data gaps in the system. Communicates with Director, employees, other departments, contractors, developers, engineers, customers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Maintains a comprehensive, current knowledge of applicable codes, laws, and regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Performs other related duties as required. MINIMUM QUALIFICATIONS Master's degree in Urban Planning, Public Policy, Planning or related field is preferred. Bachelor ' s degree in Business Administration, Public Administration, Accounting, or closely related field; supplemented by three (3) years previous experience and/or training that includes supervision, business license processing, permitting and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid Georgia Appointment of Notary Public certification. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Position : 3819 Type : INTERNAL & EXTERNAL Location : COMMUNITY DEVELOPMENT Grade : GRADE 27 Posting Start : 11/06/2025 Posting End : 12/31/9999 MINIMUM SALARY: $65,697.16

Created: 2026-04-02