Business Operations Analyst

DescriptionTHIS IS A HYBRID ROLE LOCATED IN BOCA RATON, FL.The Business Operations Analyst is responsible for supporting the Company's web-based administrative system used to manage finance and insurance (F&I) products. This role requires a strong understanding of system functionality and its impact on business operations. The position requires strong analytical and problem-solving skills, excellent attention to detail, and the ability to interpret data extracts and automated reports. Key responsibilities include processing data extracts, reviewing, troubleshooting, and resolving system-related issues, as well as assessing automated error reports to validate issues and/or process gaps.This role will work closely with internal and external stakeholders at various levels to understand business needs and provide ongoing support.ESSENTIAL DUTIES & RESPONSIBILITIES• Ensure data extracts are transferred over to TWS' underwriter monthly, troubleshoot & resolve rejected business• Reconcile large sets of data between two systems• Liaise with the Implementation team and/or underwriter for any issues that require their input/set-ups.• Manage pricing changes by liaising with management and underwriter, identifying requirements, coordinate changes across several team members, verify changes and plan implementation and testing• Liaise with in-house SQL developers to automate reports and implement efficiency • Complete user acceptance testing for areas of responsibility as required • Understand system functionality of several modules impacting sales, claims, accounting, and reinsurance • Review business requirements with department managers and liaise with system provider to ensure changes/enhancements are made to meet needs• Ability to effectively communicate with and present information to stakeholders at all levels, internally & externally • Ability to develop professional relationships with internal and external customers• Willing to assist other departments with tasks as and when required • Must thrive in a fast-paced environment and be able to work independently and as a member of a team• Special projects as assigned by supervisorRequirements• Bachelor's degree in business, computer information systems or related field required• 1-3 years' experience working with different systems & analyzing system functionality• 1-3 years' experience performing user acceptance testing • 1-3 years' experience in reconciling large sets of data• Strong analytical and problem-solving skills• Excellent verbal and written communication skill• Excellent Microsoft Office (Excel, Word, Power Point, Outlook)• Advanced Excel experience

Created: 2026-04-02