Position Title: Lead Tour Guide (LTG)Job Type: Full-Time.Job Location: Bureau of Engraving and Printing, Washington, D.C.Requirements: The candidate shall have a:U.S. citizenshipMinimum 3 years of customer service experience in a tour settingAt least 1 year public speaking experience with groups over 30At least 1 year experience with Microsoft Office SuiteCurrent CPR certificationMust pass BEP security clearanceDuties: The candidate must:Support the SLT in supervising daily tour operationsEnsure proper assignment of tour guides for daily and special eventsConduct tours for general and specialized audiencesMaintain readiness of tour materials and equipmentServe as backup for PM or TS when necessaryEnforce tour policies, crowd control, and safety procedures