Manager, Patient Scheduling

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Department of Surgery, Oral & Maxillofacial is currently seeking a Full Time Manager of Patient Scheduling to work in Miami. The Manager, Patient Scheduling manages subordinate staff to facilitate efficient scheduling and coordination of patient services. The incumbent oversees the management of all staff members, ensuring they are utilizing designated Protected Health Information (PHI) systems as necessary to perform their functions and adhering to PHI "minimum necessary" compliance standards at all times.CORE JOB FUNCTIONS1. Manages daily operations of department's scheduling functions.2. Works closely with department's leadership to ensure scheduling policies and procedures are being followed for all locations.3. Works closely with hospital clinical departments/physicians to monitor service delivery.4. Oversees all scheduling application systems.5. Maintains QA processes including HIPAA compliance.6. Analyzes statistical call center data and service quality.7. Works with scheduling Supervisors to resolve any issues.8. Plans, organizes, directs and evaluates all operational activities of the respective department.9. Ensures high levels of performance, achievement of goals and quality of results through subordinate Supervisors and staff.10. Monitors, evaluates and implements continuous improvement efforts related to operational productivity and patient/customer satisfaction.11. Works collaboratively with referral sources, both internal practices and external referral sources to ensure service needs are met.12. Oversees all integrative projects in regard to system upgrades, new locations and modalities.13. Assists in the development, implementation and maintenance of the annual operating budget, ensuring operations are managed within established guidelines.14. Manages scheduling application setup, including creation and updating of modalities, assignment of modalities to scheduling locations, and assignment of pending and follow up workflow.15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:Bachelor's degree in relevant field requiredExperience:Minimum 5 years of relevant experience requiredCertification and Licensing:Refer to department description for applicable certification requirementsKnowledge, Skills and Abilities:Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.Financial Oversight: Knowledge of financial operations and management.Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff

Created: 2026-04-02