IT Infrastructure & Support Engineer

Job Type Full-timeDescriptionAbout the RoleWe are seeking a proactive IT Infrastructure & Support Engineer responsible for managing day-to-day IT operations, infrastructure monitoring, user support, and network/system security tasks. The ideal candidate should be experienced in Microsoft ecosystem management, printer support, networking fundamentals, and automation/monitoring tools.Key Responsibilities1. Infrastructure Monitoring & MaintenancePerform daily health checks across infrastructure systems.Monitor Azure services, alerts, backup status, and service performance.Monitor PRTG dashboards and resolve alerts proactively.Manage firewall uptime, rules audit, VPN tunnels, and configuration backup.2. User Support & Access ManagementHandle user onboarding/offboarding including Azure AD and Office 365 account creation.Manage MFA, password resets, role assignment, and system access requests.Provide onsite and remote support to resolve system/network/application-related issues.3. Endpoint & Patch ManagementMonitor Kaseya dashboards and address alerts promptly.Manage scheduled patch deployment cycles and escalate failures.Ensure compliance with patch management policies.4. Printer & Device ManagementManage Zebra, Epson, and Canon printers/scanners.Troubleshoot connectivity, alignment, queuing, and print failures.Coordinate with vendor support for hardware repair/replacement.5. Firewall & Security OperationsMonitor Cisco ASA firewalls (Primary/Secondary).Review logs and internal alerts for anomalies or suspicious activities.Validate ACLs, update configurations, and maintain encryption/VPN policies.Perform weekly and monthly audits of firewall posture.6. Documentation & ReportingMaintain runbooks, SOPs, troubleshooting logs, and asset documentation.Generate weekly activity reports and submit SLA compliance metrics.RequirementsRequired Skills & TechnologiesSkillsInfrastructureAzure, Microsoft 365, Windows 10/11, Active Directory, Networking basicsMonitoring & AutomationKaseya (alerts, patching), PRTG monitoringSecurityFirewall configuration/monitoring, VPN setup, MFA & access controlSupportPrinter troubleshooting, hardware support, user issue resolutionGeneralTicketing systems, documentation, remote support toolsGood-to-Have Skills (Optional but Preferred)• Advanced hands-on experience with enterprise-grade firewalls, including configuration, monitoring, and security policy management• Experience with automation scripting (PowerShell, Bash, or equivalent) for routine IT operations• Background in coordinating vendor support and managing hardware/software lifecycle processesSoft Skills• Strong communication and customer service mindset• Ability to work independently and proactively• Strong problem-solving and analytical abilitiesOwnership attitude and willingness to continuously learnAbout DiRx Fort Lauderdale, FL (Mail Order Pharmacy), DiRx (DTC) is a new type of digital pharmacy that is designed to deliver significant savings to consumers on most commonly prescribed FDA-approved, generic medications - delivered to their doorstep on a recurring subscription model (mail order). DiRx (B2B) unit is developing a full service, flexible pharmacy, that works with business to supply their members / customers the ability to work with a full pharmacy that can support acute medications and maintenance medications, both generic and brand in a timely and cost-effective method that benefits the customer and business partner.Envisioned by a team of experienced health care leaders whose goal is to put consumers first and enhance affordability, DiRx' service will be available on a cash-only subscription basis, without insurance.We are an equal opportunity employer.DiRx is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Employment Eligibility RequirementCandidates must be legally authorized to work in the United States at the time of hire. This position does not offer employment visa sponsorship now or in the future.Please note: This is an onsite role based in Fort Lauderdale, FL. Relocation assistance is not provided. Applicants must live within a commutable distance of our facility. Salary Description 60k to 65k

Created: 2026-04-02