Business Process Analyst

Adecco is seeking an experienced **Business Process Analyst** to drive continuous improvement initiatives and enhance quality performance across the end-to-end customer journey. This role focuses on monitoring NPS and CXI metrics, improving processes, and ensuring compliance with quality standards and regulatory requirements. The ideal candidate will bring strong analytical skills, technical knowledge, and a proactive approach to optimizing business processes. **Key Responsibilities:** + Analyze and monitor NPS and CXI performance to identify process improvement opportunities. + Evaluate end-to-end business processes and implement enhancements using methodologies such as Value Stream Mapping. + Support the development and continuous improvement of the Quality Management System, ensuring risks are identified and controlled. + Provide real-time data insights to support decision-making and preventive action. + Ensure adherence to quality standards, internal policies, and legal requirements. + Collaborate with cross-functional and international stakeholders to align process improvements. + Train and coach team members on quality tools, agile/lean practices, and continuous improvement methods. + Contribute to or support agile projects, including serving in a SCRUM-related capacity when needed. **Qualifications:** + 3+ years of BA experience in process analysis, quality management, or continuous improvement (Master's entry level considered). + Strong knowledge of business processes, quality methodologies, and technical principles. + Experience analyzing, developing, testing, or implementing process improvements. + Ability to work independently, meet milestones, and deliver measurable results. + Strong communication and stakeholder coordination skills. **Pay Details:** $80.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2026-04-02