Director of Legal Intake $110k-130k

Director of Legal IntakeWest Palm Beach, FloridaIn-office onlyRole OverviewLead the firm's intake and client acquisition function for a growing personal injury law practice in West Palm Beach.Oversee daily intake operations with direct responsibility for lead conversion and client retention.Manage and develop a team of legal intake professionals in a performance-driven environment.Leadership and CollaborationServe as a hands-on floor leader with regular involvement in call activity and real-time coaching.Partner closely with Marketing and Operations to align lead generation, intake performance, and firm growth objectives.Drive results through strong sales leadership and data-informed decision-making.Core ResponsibilitiesLead, coach, and hold the intake team accountable to performance standards.Monitor KPIs, call metrics, and conversion performance on an ongoing basis.Optimize intake workflows to improve efficiency and client experience.Manage client escalations with professionalism and empathy.Ensure compliance with legal intake standards and firm protocols.Oversee intake technology and CRM systems, including Filevine and Lead Docket.Qualifications and RequirementsBachelor's degree in Business Administration, Management, Sales or relevant field required.5+ years of legal call center management experience.Prior experience within a personal injury law firm required.Compensation and BenefitsCompetitive Salary based on experienceHealth, Dental, and Vision 401K Retirement plan and employer match 15 Days of Paid time off and 10 Paid Holidays Short-Term and Long-Term Disability Employee Assistance Program (EAP) Benefits Competitive salary based upon experience Medical, Dental & Vision Group Life Insurance and Accidental Death & Disability Short -Term and Long-Term Disability Employee Assistance Program (EAP) 401K with company matching 15 Paid time off (PTO) 10 paid holidays

Created: 2026-04-02