Accounts Receivable (AR) Collections Leader

The accomplished and highly driven Accounts Receivable (AR) Collections Leader will be responsible for managing the comprehensive end-to-end collections process. Reporting directly to the Global Controller, the Senior Manager will play a pivotal role in improving cash flow, reducing Days Sales Outstanding (DSO), and optimizing collection strategies. This position requires strong analytical abilities, a process-focused mindset, and demonstrated expertise in coaching a team of 8-10 associates toward operational excellence. The individual will collaborate closely with Sales, Program Directors, Billing, and Finance team members to strengthen working capital performance and deliver a world-class and exceptional customer experience. **Responsibilities:** + **Leadership & Team Management** + Lead, mentor, and develop the AR collections team. Provide coaching and training sessions to improve note taking skills and + Build a high-performing culture focused on efficiency, accuracy, and customer-centric communication. + Own the vision for the end-to-end process. Drive continuous improvement initiatives leveraging data and technology. + **Collections** + Oversee daily operations of collections, including prioritizing aging accounts and establishing escalation protocols. + Prepare monthly cash forecast for working capital budget. + Collaborate with internal partners to resolve billing disputes and ensure timely payment resolution. + Supporting team members with escalations and collections strategy for complex situations. + **Process & Controls** + Enhance AR processes, automation, and internal controls to reduce errors and improve throughput. + Own the AR aging report, DSO tracking, and weekly cash forecast inputs. + Implement best practices for dispute resolution, customer outreach, and payment arrangements. + **Cross Functional Collaboration** + Partner with Sales, Program management, and Billing operations to develop proactive approaches to payment performance. + Work closely with Billing to prevent recurring issues impacting timely collections. + Align with FP&A and Treasury on cash planning and receivables reporting. + **Reporting & Analytics** + Maintain KPI dashboard and leverage data (aging, DSO, risk, forecasting accuracy) to monitor quality, and operational effectiveness of the team's activities + Present insights and recommendations to senior leadership with clear metrics and action plans. Prepare monthly presentation to Controller on status of AR and escalate issues as needed. + Ensure aging is complete with collector notes, issues are correctly flagged, escalations are occurring on a timely basis, and issues are resolved quickly. + Identify root causes of late payments and drive corrective initiatives. **Skills & Qualifications:** + Exceptional communication, negotiation, and conflict resolution skills. + Demonstrated ability to influence cross-functional stakeholders. + Strong analytical mindset with experience using KPIs, dashboards, and reporting tools. + Spanish is an asset. + Education & Experience Requirements + 10+ years of progressive experience in Accounts Receivable, Billing, Credit & Collections, or Order-to-Cash leadership roles, with minimum 3 years' managerial experience. + Proven experience leading and developing high-performing AR/collections teams. + Process improvement experience (Lean, Six Sigma, automation tools) is an asset. + Strong understanding of AR systems (e.g., ERP, billing platforms, CRM). **Wage Range** : The annual starting salary for this position is between **$90,000-120,000** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Expiration Date:** This posting is anticipated to remain open until May 8th 2026 **Equal Employment Opportunity:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. **Work Authorization:** Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. **Arizona Applicants** : **TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.** **California Residents** : **PLEASE REVIEW THE** CALIFORNIA CONSUMER PRIVACY ACT NOTICE (**.** **We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.** **Maryland Applicants** : **UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.** **Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.** **Rhode Island Applicants** : **THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.** **/#LI-DS1** CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Created: 2026-04-02