GA DHS Systems Support Tech 1

Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications. *Must be local to Metro Atlanta**Hybrid role*Job Description (General Summary): The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.Role and Responsibilities: • Create RACF IDs for all DHS Mainframe users.• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.• Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).• Periodically (normally 60 or 90 days) identify and remove inactive users.• Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.• Assist with the state and federal audit processes. • Create and run queries to produce ad-hoc reports from application data as needed.Core Competencies:1.Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.2.Ability to work effectively with personnel at multiple levels of the organization.3.Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.4.Excellent oral, written, presentation and interpersonal communication skills.Required/Desired SkillsSkillRequired /DesiredAmountof ExperienceHigh school diploma or GED Required0Previous RACF experienceRequired1Years Help desk support for end users experienceRequired3YearsComputer systems, internet security, and data privacy experience Required1YearsProven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with peopleRequired0Strong work ethic, interpersonal, and communication skillsRequired0Comfortable communicating in person and via phone/email with peers, management, contractors, and vendorsRequired0Ability to multitask in a fast-paced environmentRequired0QuestionsNo.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST $23.72 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $32.02. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?Question8Where does the candidate currently resides?

Created: 2026-04-02