Senior QA Analyst

Overview OVERVIEW: Develops and executes formal test plans to ensure the delivery of quality software applications. Is also involved in test planning, writing test cases/scripts, test case automation and execution of automated scripts. Primary Duties & Responsibilities PRIMARY DUTIES & RESPONSIBILITIES: * Works with development, testing and production teams to develop, publish and implement software quality assurance plans. * Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary. * Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status. * Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed. * Monitors, evaluates, manages and executes audit and testing processes to ensure compliance. * Coordinates and facilitates quality assurance activities across projects with project managers. * Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables. * Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs. * Analyzes and identifies trends in IT performance metrics. Designs, monitors and analyzes performance metrics program for quality improvement initiatives. * Documents all problems and assists in their resolution. * Makes recommendations and directs improvements to the software development lifecycle process. * Senior analysts also: * Conduct audits and analyze findings to develop appropriate corrective action recommendations. Documents non-compliance to policies, process and standards and assists in their resolution. * Deliver quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners. * Provide training on established processes and policies. * Provide guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables. Education & Experience EDUCATION & EXPERIENCE: * Bachelor's Degree in Computer Science, Information System, Business Administration, or related field or equivalent experience. * 6 years of systems development and testing experience, with at least 3 years in a focused Quality Assurance and Test Planning role. * Knowledge of systems lifecycle development, project management, and quality management. * Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required * Understanding of the requirements of Sarbanes Oxley compliance as it relates to software applications and information technology environments. * Ability to multi-task management. * Mature professional and team player. * Strong written and oral communications skills. * Must be solution oriented and a creative problem solver * Must be process oriented Technical Knowledge & Experience TECHNICAL KNOWLEDGE & EXPERIENCE: * Minimum of 5 years of experience in QA, software testing, or related IT quality disciplines. * Experience as a lead tester for major releases. * Strong knowledge of system testing methodologies. * Direct experience with automated testing tools and reporting platforms. * Extensive experience in data analysis, verification, and statistical reporting. * Experience with project-based methodologies. * Knowledge of data privacy practices and laws. * API testing experience (REST/SOAP) with tools such as Postman and Swagger. * SQL query writing and execution, including validation of data integrity, joins, stored procedures, and backend data validation. * Database testing experience (relational databases such as SQL Server, Oracle, MySQL). * Performance testing experience using tools such as JMeter, LoadRunner, BlazeMeter, or similar platforms. * Preferred knowledge and use of automation tools such as Selenium, Cypress, Playwright, or similar frameworks. * Preferred knowledge and testing experience in Salesforce and E1 CRM systems. * Preferred knowledge and testing experience in MuleSoft integration testing, including validating API-led connectivity, data transformations, and end-to-end integration flows. * Preferred knowledge using Anypoint Studio for MuleSoft development, testing, debugging, and integration flow validation. Physical Requirements PHYSICAL REQUIREMENTS: * Typical office environment * The position will require minimal travel

Created: 2026-04-02