Shift Lead - Coon Rapids, MN

Shift Supervisor Job Description POSITION TITLE: Shift Supervisor STATUS: Non-Exempt REPORTS TO: Assistant Manager & Store Manager POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment. GENERAL: * Performs all roles and duties of a team member. * Follows Dunn Brothers Coffee policies and standards PEOPLE: * Supports Store Manager in day to day operations. * Scheduled Manager on duty. Coaches, develops and mentors team. * Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up. * Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur. ADMINISTRATIVE: * Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank. * Assists with monthly inventory, ordering, shift coverage, and provides performance feedback * Helps communicate promotional items, events and upcoming donations PRODUCT/SERVICE: * Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs. * Solves store problems relating to customers, employees and anything that come up during your shift. * Ensure every product is up to Dunn Brothers standards * Follow ups that products are rotated, day dots, and pars are adjusted as needed ENVIRONMENT: * Total Store Vision- Maintains a clean environment inside and out. * Ensures all checklists are completed before shift change * Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up. * Equipment is being maintained and in good working order DRIVING FOR RESULTS: * Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs. * Communicate with team about daily goals * Ensure the team is upselling items (beans, food, large sizes, promotional items. * Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)

Created: 2026-04-02