IT HELP DESK TECHNICIAN

FULL JOB DESCRIPTION Want to help shape tomorrow? Join a company that values innovation, achievement, and ethics!With over 50 years of setting the standard with advanced dynamic solutions, our client is seeking an IT Helpdesk Technician to support processes, software, and hardware in multiple locations. Collaborate with talented and driven colleagues to install and configure workstations and laptops while advocating on behalf of internal customers. Prioritize projects and issues while supporting multiple locations in partnership with the IT Services Manager and team.Don't miss rewarding experiences, diverse opportunities and a commitment to integrity! Apply now and take your career to the next level at a company driven by purpose.MAIN TASKSWorking with the IT Services Manager and the team, you will:Install and configure hardware and software componentsRepair or replace damaged hardwareUpgrade systems to enable compatible softwareInstall and upgrade antivirus softwareInstall and upgrade intrusion detection softwareTroubleshoot hardware and software issuesSupport Office 365 user moves, add, changesMonitor phishing reports and act accordinglySupport an email filter block and allow listDocument inventory changesMaintain and monitor the IMS ticketing systemReport all issues into the ticketing systemEscalate tasks / projects to approved vendors and consultantsWill support every site within the company through Zoom and other remote softwareSupport an environment with an identity source rooted in Microsoft ADFSPrioritize projects and issues assignedPREFERRED QUALIFICATIONS:2 or 4 year degree in Computer Science, Technology, Information Systems or an applicable area of studyAt least 1 - 3 years of helpdesk experienceCompTIA IT Fundamentals+ (ITF+)Comp TIA A+CompTIA Network+CompTIA Security+Microsoft Technology Associate (MTA)Microsoft Certified Solutions Associate (MCSA)INTERESTED BUT NOT SURE? We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you! For any follow up questions email your Recruiter JARED WHITELY directly at jared@ or call at 440-627-6907. Looking for a different role? Check out hot vacancies here and navigate to our "Careers" page. **WHY EMERALD RESOURCE GROUP**We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Don't just take our word for it, check out our hot vacancies and see for yourself on our website at and navigate to our "Careers" page. Choose Emerald Resource Group for excellence in IT recruiting.Let's keep in touch!Twitter: @EmeraldRGLinkedIn: @Emerald Resource GroupFacebook: @Emerald Resource Group**FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!

Created: 2026-04-02