Quality Assurance Internship

The International Institute of New England is a 501c3 non profit serving refugees and immigrants in Boston MA Lowell MA and Manchester NH The Institute offers internships to students graduate students and recent graduates with demonstrated interest or experience in supporting refugee asylee and immigrant populations Each internship includes an educational component through which interns contextualize their experience and reflect on their service All internships are unpaid and correspond roughly with the US semester system Summer Internship June through mid August 2026 Applications requested by May 2; considered thereafter until positions are filledFirst consideration is given to applicants that can commit at least 16 hours per week over the course of the semester outlined above Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case by case basis Slots fill quickly and candidates are encouraged to apply earlier than the requested date above Please note that this internship will be a hybrid format meaning that some in person hours at our Boston MA office are required Quality Assurance Internship Overview As a Quality Assurance Intern you will work closely with the Data & Impact Manager to summarize missing data components and enhance the Programs teams Apricot database Your responsibilities will include understanding how data is stored transitioning data to further information spot checking for missing data points generating case note reports for quality checks and creatingimplementing new tutorials and trainings Reports To Data & Impact Manager Location Boston MA Key Responsibilities Provide data entry and quality assurance support to ensure the accuracy and reliability of the Apricot databaseUnderstand new and current Programs contracts to support training needsCollaborate with the Data & Impact Manager in drafting and updating user tutorials and training for both new and existing processesContribute to the generation of simple reports to track key metrics and performance indicators within the Apricot database under the guidance of the Data & Impact ManagerWork on an ongoing documentation clean up projectEngage with Program policy training and data evaluation team meetings Qualifications Interest in international refugee asylee andor immigrant issuesStrong computer skills are essentialExperience with data entry strongly preferredFamiliarity with databases especially in the context of non profits preferredUnderstanding of spreadsheets including Microsoft ExcelExcellent organizational verbal written and interpersonal skillsSelf motivated with the ability to work both collaboratively in a team and independently Learning Objectives Upon completion of the internship the Quality Assurance Intern will Gain hands on experience in maintaining and improving a social work database for a refugee focused nonprofitUnderstand data clean up procedures and quality assurance protocols within the Apricot platform specifically tailored to support social services effortsDevelop skills in drafting and updating training to ensure streamlined processesLearn how to independently support quality assurance by categorizing and organizing data for accurate reportingEnhance organizational and time management skills by effectively prioritizing tasksGain insights into the importance of data accuracy and integrity in case management efforts understanding its impact on both clients and staff and overall organizational successUnderstand data security guidelines and protocols to protect confidentialityRespectfully express and engage with ideas and values in a multicultural multilingual environment

Created: 2026-04-02