Information Technology Help Desk Technician - ...

Job TypeFull-time HourlyExemption TypeNon-ExemptLocationNC, Charlotte - Charlotte, NC 28227 US (Primary)CategoryInformation TechnologyTravelNoneCompensation Range$24-26.50 per hourJob DescriptionLocation: Charlotte, NC (Candidate must reside within a 50-mile radius of ORC's Charlotte, NC office)Schedule: Full-time, Non-exempt | Report to local ORC office as requestedWhy Join ORC?The Right Work. The Right People. The Right Culture.Right of Way is where infrastructure meets innovation-shaping roads, utilities, and communities for the future. At ORC, we offer more than a job-we offer purpose, stability, and growth. You'll join a team that values collaboration, workplace flexibility, and long-term opportunity.What We OfferCompetitive base pay: $24-26.50 per hour Health, dental, and vision benefits401(k) with company match and disability coveragePaid time off, sick time, and holidaysTuition reimbursement and professional trainingRecognition programs and growth opportunitiesClassPass and Breethe MembershipsWhat You'll DoServe as the first line of IT support for all employees, providing timely and effective end-user and office supportTroubleshoot and resolve hardware, software, and connectivity issues to ensure minimal disruption to daily operationsSupport and reinforce IT best practices while assisting with compliance monitoring and data integrity effortsCollaborate with a team of tech-savvy professionals to deliver high-quality IT servicesPlay an integral role in supporting and advancing the goals and initiatives of the IT DepartmentWe Are Looking for Someone WhoManages deadlines and prioritizes effectively. Is approachable and comfortable interacting with people from all walks of life.Communicates clearly and effectively, both verbally and in writing.Is a problem solver with attention to detail and strong prioritization skills.Works independently and as part of a team.Learns new concepts, processes and software applications quickly and thoroughlyHandles confidential information and sensitive issues with diplomacy and discretionMinimum RequirementsMinimum of 6 months relevant experience in a professional IT environmentMust have basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi troubleshooting)Advanced understanding of Windows operating systems.Must be familiar with Microsoft 365 (Outlook, Word, Excel, Teams).Must have experience with setting up and troubleshooting printers, scanners, and peripherals.Must have an understanding of Azure and Intune (password resets, account unlocks, group policy basics).Must have experience with desktop tools (Screen Connect, zScaler, Remote Desktop Protocol).Must have an iOS or Android smartphone to be able to access ORC's systemsValid Driver's LicenseRelocation and/or per diem are not provided for this position.Ready to Apply?Make your mark on projects that matter. Apply now to join a supportive team that invests in your future.Our job titles may span more than one career level. Compensation for this position is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and employee travel reimbursements.ORC is one of America's most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.Physical Requirements: While performing the duties of this job, the employee is regularly required to clearly communicate and exchange information in person, via phone and email. Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. Expected to spend long spans of time in front of a computer screen. Able to read, understand and interpret department related documents and data. This is a largely sedentary role; however, the employee is occasionally required to move about inside the office to access files, office equipment and to interact with other members of the staff.

Created: 2026-04-02