Service Coordinator, Scheduler

Job Type Full-timeDescriptionVibrant is searching for a Service Coordinator who understands the importance of meeting our client's needs and allowing them to Be Home...Be Well...and Be Happy!! Position: Service Coordinator Hours: 8:00 AM - 5:00 PM Monday-Thursday, 8:00-12:00 FridaysBenefits:401K with Company MatchVision and Dental InsuranceVoluntary BenefitsAccrued PTOPaid Sick LeaveFour Hour Work Day on FridaysWellness Reimbursement On Demand Daily PayPaid HolidaysGrowth OpportunitiesCompany Sponsored OutingsBasic Functions:The Service Coordinator is part of the office leadership team responsible for providing customer service to employees, clients and referral partners. The Service Coordinator works strategically with leadership to successfully execute local, regional, and corporate initiatives within the organization. The Service Coordinator is responsible for the overall quality of the scheduling department.Responsibilities:Answer incoming calls in a friendly, professional, and knowledgeable mannerProvide ongoing/additional training as requiredManage staff escalations and resolution timely and effectivelyManage client escalations and resolution timely and effectivelyIdentify hiring needs and coordinate hiring efforts with the Staffing CoordinatorAttend office and management meetingsMaintain client and caregiver data in the software system(s)Develop/manage/build client and caregiver schedulesCommunicate with clients and staff daily regarding services and schedulesBuild positive relationships with clients, staff, and referral sources through effective communicationOther duties as assignedEssential Qualifications:Demonstrated customer service skills and ability to de-escalate situationsComputer/keyboarding skills: Microsoft office, Excel, PowerPoint, AdobeHave an interest in serving the elderly or people with disabilitiesExcellent verbal and written communication skillsAbility to provide customer service to all types of people of different age, race, gender, socioeconomic status, and special needsAbility to manage multiple projects and deadlines; and thrive in a fast-paced environmentHave a positive attitude and be a team playerSpecial Requirements:Ability to drive to work site locationsAbility to lift 25-50 pounds, bend, twist, kneel, reach, push, pull, and carryValid Driver's License and auto insuranceRequirementsOther Requirements:Record daily care notesReport any significant client changes to the Agency officeHave car insuranceMUST HAVE A VALID DRIVERS LICENSEMust be 18 years or older Salary Description $18-$20

Created: 2026-04-02