Desktop Engineer

POSITION TITLE: Desktop EngineerCOMPENSATION RANGE: 70,000.00 - 76,500.00 USD per yearEMPLOYMENT CLASSIFICATION: Professional AdministrativeDEPARTMENT: Information Sec, Networking & CommsTARGET HIRE DATE: 5/1/2026BENEFITS: UNC's Career HubCandidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time. To ensure full consideration, applications must be received by 11:59pm (MT) on 03/31/2026.Position Summary:TheDesktop Engineer position exists to ensure the reliability, security, andeffective operation of the University of Northern Colorado's endpointcomputing, academic technology, and desktop service environment. This role iscritical to supporting the university's teaching, learning, research, andadministrative missions by delivering stable, secure, and customer-focusedtechnology services to students, faculty, and staff.TheDesktop Engineer provides comprehensive desktop engineering and academictechnology support across Windows and Apple environments, includinguniversity-owned computing devices, classroom and laboratory technologies, andclient-facing software and services. The position is responsible for bothday-to-day operational support and the ongoing design, administration, andimprovement of Desktop Engineering (DE) systems and frameworks. This includesendpoint management, software packaging and deployment, patching andvulnerability remediation, file and print services, classroom and labtechnology support, documentation, and close collaboration with other IM&Tunits to ensure integrated and reliable service delivery.Thisrole requires advanced knowledge across multiple disciplines of desktop andendpoint technologies, a strong commitment to customer experience, and apassion for education and technology. A successful Desktop Engineerdemonstrates initiative, strong written and verbal communication skills, andthe ability to develop creative, practical solutions to complex technicalchallenges while ensuring technologies and services meet or exceed service andoperational expectations with minimal disruption to university operations.Job Duties: 35 % Desktop Engineering & Endpoint Support:Install, configure, maintain, and support computer hardware, operating systems, software, and peripherals for Windows and macOS environments.Provide workstation support, diagnosing and resolving hardware, software, and access issues.Monitor and manage the ticketing system; prioritize, document, and resolve incidents and service requests within established service levels.Maintain accurate asset and configuration information in the ticketing and inventory systems.Escalate unresolved issues appropriately and coordinate with other IM&T teams and vendors as needed.Support and maintain Desktop Engineering systems and frameworks to ensure reliability, security, and performance across the university environment.Assist with system administration tasks related to endpoint management, software deployment, patching, and compliance.Collaborate with the Assistant Director on system modernization efforts, including migration of on-premises systems to cloud-based services.Maintain working knowledge of, and contribute to, systems and frameworks such as:Microsoft Endpoint Configuration ManagerMicrosoft Intune (UNCO, STUDENT)Microsoft Admin Portals (Microsoft 365, Teams, SharePoint, etc.)Enterprise file share servicesEnterprise print servers (physical and virtual)Apple device management (Intune, JAMF, Apple School Manager)Adapt responsibilities as systems evolve or are replaced due to cloud migration or technology refresh initiatives.Contribute to project planning, implementation, and post-implementation support activities. 25% Customer Experience: Deliver a consistent, positive customer experience for students, faculty, and staff by providing timely, professional, and effective technical support.Communicate clearly and respectfully with customers, setting appropriate expectations and providing status updates throughout the lifecycle of incidents and service requests.Act as an advocate for the customer by identifying recurring issues, service gaps, or pain points and collaborating with Desktop Engineering leadership and IM&T partners to improve services.Apply customer-centric troubleshooting practices that minimize disruption to teaching, learning, and university operations.Gather informal feedback during support interactions and use insights to improve processes, documentation, and service delivery.Ensure support interactions align with university service standards, accessibility expectations, and Desktop Engineering policies.Build and maintain positive working relationships with academic and administrative units to foster trust and confidence in technology services. 25 % Academic Technology & Classroom Support:Provide first call response for academic technology issues in classrooms, labs, and instructional spaces.Respond to critical classroom technology issues promptly to minimize instructional downtime, with severe issues addressed within defined response targets during business hours.Support classroom hardware and software, including computers, displays, peripherals, and instructional technologies.Support student-facing computer hardware and software, including both physical and virtual lab spaces. 10% Security, Documentation, andMonitoring:Document systems, procedures, configurations, and support processes within the Desktop Engineering work unit.Assist with monitoring system health, device compliance, and service performance.Ensure operating systems, applications, and firmware are patched regularly in alignment with university policy.Address findings from vulnerability scans and security reports related to Desktop Engineering systems and endpoints.Ensure device and system configurations comply with UNC and Desktop Engineering standards and policies. 5% Research, Analysis, and ContinuousImprovement:Research and evaluate new technologies, tools, and solutions that may improve efficiency, security, or service quality.Participate in special projects, including system upgrades, pilots, and integrations with the existing IT environment.Recommend hardware and software standards and improvements based on operational experience and emerging trends.Maintain current technical knowledge through training, documentation review, conferences, formal coursework, and computer based learning.Remain flexible and open to new approaches and technologies that improve service delivery and operational effectiveness.Minimum Qualifications:A college degree from an accredited college or university. Candidates with a High School Diploma (or GED) and equivalent related professional experience will be considered for employment (without the required bachelor's or other post-secondary education).At least 2 years of professional experience providing technology support. Industry-based certifications are preferred but not required.Excellent team building and interpersonal skills with the ability to motivate and educate coworkers.Superb interpersonal skills: able to work with customers at all levels and develop effective solutions to diverse and complex business problems.Strong written and oral communication skills, sufficient to convey complex issues effectively to technical and non-technical audiences.Exceptional customer service. Competence with asset management principles.Strong time-management and organizational skills, with a record of being flexible, accurate, detail-oriented, reliable, and self-motivated.Demonstrated ability to work in a team-oriented work environment.Flexible schedule to perform major campus maintenance and upgrades to critical technologies.Knowledge of computer infrastructure, both PC and Apple. Experience supporting or managing enterprisecomputing environments, preferably with systems such as Microsoft Intune or SCCMThis position is required to work on-site at the Greeley campus with a normal schedule of Monday - Friday from 8:00 AM - 5:00 PM. Position is required to have a cell phone in order to be contacted by voice or Teams calls. Position may be required to be on call to ensure the functionality of critical systems outside of normal working hours. Benefits:Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans for all full-time positions. Employees at UNC receive sick leave, and other leave options may be available based on position. Full-time employees are eligible to receive tuition waiver benefits, as well as dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.About UNC The University of Northern Colorado is a public doctoral/research institution located in Greeley, Colorado. UNC's commitment to education began in 1889 and continues to be a transformational force for our students. Recognizedas a top university for social mobility, UNC is proud tobe a HispanicServing Institution and to serve more than 44% of our undergraduates who are the first in theirfamily to attend college. UNC is also committed to providing our faculty and staff with the support they need to succeed as professionals, educators, and in life. Please visit UNC's Career Hub, to learn more about UNC's strategic plan, school programs, and employee benefits. Go Bears!EEO StatementThe University of Northern Colorado offers an educational and workingenvironment that provides equal opportunity to all members of the UNCcommunity. In accordance with federal and state law, UNC prohibits unlawfuldiscrimination, including harassment, based on race, color, national origin,religion, age, sex, sexual orientation, pregnancy, disability, geneticinformation, and/or veteran status. UNC also prohibits discrimination based ongender identity, and gender expression. Retaliation against persons who opposea discriminatory practice, file a charge of discrimination, or testify for,assist in, or participate in an investigative proceeding relating todiscrimination is prohibited. Constitutionally protected expression will not beconsidered discrimination or harassment under this policy. It is theresponsibility of all departments, employees, and students to ensure UNC'scompliance with this policy. ADA AccommodationsThe University of Northern Colorado is committedto providing reasonable accommodation to individuals with disabilities. If yourequire reasonable accommodation in completing this application, interviewingor otherwise participating in the employee selection process, please directyour inquiries to 970-351-2718 or . Background CheckSatisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.This position is contingent on funding from the Colorado State Legislature, approval by the Board of Trustees, and subject to the policies and regulations of the University of Northern Colorado.Clery ActIn compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online. A paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.

Created: 2026-04-02