US_East | Desktop Support_L2

Description:Need R2D2 # 11678811 Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential Submit candidates under their legal name and use only Capgemini template IMPORTANT INFORMATION: Role: Tier2 Support Work Location Dallas, TX Rate: $62.00/hr AI Please send it with this information Legal name: Location (City and State): Relocate? Rate: Availability: Phone #: Mobile#: Email address: Visa type: Hiring Status: If the resource has a visa, what company owns it? Are you working directly with the contractor's visa holder? JOB DESCRIPTION: Handheld and iPad devices support - mix of Restaurant QSR Support with working knowledge of Mobile & Tablets. Below is the JD o Understanding of Restaurant / QSR topology o In-depth working knowledge of POS, Back office, and other SW / HW integrated to POS & Back office systems (Kitchen, Credit Cards, Online Orders, e-Commerce, Digital enablement, iPads / Tabs etc.,) o Experience in JAMF is necessary (we might have to train the candidate) o Having MDM Experience will be an add-on o Hands on experience on AirWatch tool - should be able to quickly learn o Strong Communication Skills and Articulation Ability o Experience of Support, Onsite / Offshore engagement with respect to Incident, Problem, Change & Request Mgmt. SLAs, Metrics, CAB o Knowledge of different ticketing tools like SNow, Remedy, JIRA, Zendesk etc. ERM - Joaquin Zamora | Capgemini |North America Tel.: +1 888-229-2961

Created: 2026-04-02