Internship - Analytics (Service)

Position SummaryWe have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations - specifically service cases and service quotes - into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.ResponsibilitiesDocument and analyze current service workflows, including case management and quoting processesMap service activities and identify key data requirements for CRM integrationAssist in configuring Salesforce objects such as Cases, Work Orders, and QuotesSupport the design of standardized processes that improve handoffs between Sales and ServiceContribute to dashboard and reporting development to enhance data visibility for leadershipParticipate in cross-functional meetings to gather requirements and validate system functionalityAssist with user testing, process validation, and documentation of best practicesQualificationsCurrently pursuing a Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related fieldStrong analytical and problem-solving skillsInterest in CRM systems, process optimization, and business systems integrationFamiliarity with Salesforce or other CRM platforms is a plusAbility to translate business requirements into structured processesStrong communication skills and ability to work cross-functionallyProficiency in Excel; exposure to reporting tools or dashboards is a plusIntern Program Highlights12-week paid internship program (May 8 - August 3) with flexibility to accommodate academic schedulesStructured summer program including networking events, professional development opportunities, and team-building activitiesSocial outings and engagement events with fellow internsCapstone-style final presentation delivered to company leadershipValuable exposure to senior leadership and cross-functional teamsHands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroomDürr Systems LLCDürr Systems USA has been present in the United States since 1970 and operates multiple locations across the United States, including facilities in Michigan and Wisconsin. The largest site is in Southfield, Michigan, which serves as the main center for operations. As of 2025, Dürr employs approximately 660 people across the country who support a wide range of market segments. Dürr Systems USA plans, builds, and installs complete, state-of-the-art paint shops and final assembly facilities, supported by DXQ, Dürr's digital products suite. The company also offers advanced automated painting, sealing, and gluing application technologies, as well as high-viscosity material handling solutions. In addition to serving the automotive industry, Dürr Systems provides premium application technology products for the general industry. In the field of electrode manufacturing, Dürr Systems enhances quality, cost efficiency, and speed to market lithium-ion battery electrode coating through its advanced development and manufacturing coating systems. Committed to innovation, excellence, and customized solutions, Dürr Systems addresses the diverse needs of its North American customers with precision and reliability.Dürr Systems, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.Note to all Staffing Agencies: Dürr has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-04-02