Technical Writer - Strategy & Operations

Position Type **Full Time** Education Level **Bachelor's Degree** Travel Percentage **Minimal; Less than 10%** Category **Nonprofit - Social Services** **Description** **Job Purpose:** This position is responsible for transforming complex operational, clinical, and strategic information into clear, professional documentation. This role serves as a central resource for the organization, supporting Shared Services (HR, Finance, Legal, MarComm) and Programs by creating and maintaining the foundational documents that drive our mission. You will play a critical role in documenting process redesigns and ensuring that all organizational content reflects our commitment to modernizing cultural competency, accessibility, and neurodiversity. **Essential Job Functions:** _(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ + Standardize and maintain the organizational policy library to ensure alignment with regulatory changes, accreditation standards, and risk mitigation. + Capture step-by-step workflows and work instructions using tools like TangoAI to ensure operational clarity and consistency. + Assist the CSOO in drafting and refining strategy documents that define agency programs, capabilities, and long-term goals. + Draft and update the Business Continuity Plan (BCP) and safety protocols to ensure organizational resilience and client safety. + Develop frameworks for template formatting, version control, and standardized terminology across all business units. + Collaborate with internal teams to conduct interviews and research to gain an in-depth understanding of interdependent work tasks. + Synthesize data on funding updates and grant releases to produce high-quality reports and competitive proposals. + Support RFP initiatives and government relations by drafting external communications regarding community needs and advocacy + Draft documentation for contract compliance, EEOC requirements, and legal affairs, including tracking outsourced work. + Translate operational KPIs and strategic measures into comprehensive narrative reports for executive leadership. **Qualifications** **Required Education, Experience, Certifications, Licensure and Credentials:** _(Where appropriate, education and/or experience may be substituted)_ **Minimum Required Education:** Bachelor's Degree in English, Journalism, Communications, or Technical Communications. Comparable experience may be substituted. **Minimum Required Experience** : 3+ years of experience in technical or training documentation writing **Required License - Certification - Registration** : Issued By Governing Body (if applicable): **Travel Type:** Less than 10% **Knowledge, Skills, & Abilities:** + **Technical Writing & Documentation:** Expertise in drafting complex policies, work orders, and technical workflows that are easy for diverse audiences to digest. + **Regulatory & Risk Acumen:** Strong understanding of compliance, accreditation standards, and risk management protocols (e.g., HR misconduct, BCP). + **Data Synthesis:** Ability to translate raw data, operational KPIs, and funding updates into persuasive reports and strategic documents. + **Collaborative Research:** Skilled at interviewing subject matter experts and cross-functional teams to extract process details and business requirements. + **Systems Proficiency:** Advanced ability to leverage documentation tools (e.g., TangoAI, process maps) and maintain digital document management systems. **Physical Requirements, Visual Acuity, and Work Conditions:** **Physical Requirements** : Sedentary work involves sitting most of the time. **Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. **Working Conditions** : None: The worker is not substantially exposed to adverse environmental conditions

Created: 2026-04-02