Accounts Receivable and Collections Specialist

DescriptionFAIT DISTRIBUTION SUMMARYFait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We're a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding. QUALIFICATIONS/ABILITIES:• A degree in Accounting or the equivalent in relevant work experience is required.• 2+ years of experience in a professional business environment.• Experience using Intacct is a plus.• Comfortable using MS Excel.• Aptitude and desire to continue learning new things.• Exhibit a true team player attitude; personable, professional, flexible, with a high level of integrity.• Ability to manage time through multi-tasking. Must be flexible and work well under pressure and easily adapt to change. • Excellent prioritization skills with the ability to work with little direction.• Possess strong written and verbal communications, along with a positive attitude and a strong work ethic.• High levels of personal accountability; an ability to be responsible for your own actions.• Strong critical thinking and problem solving skills; an ability to assimilate knowledge, and then take appropriate action.• Confidence and high levels of accomplishment.RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:• Responsible for executing accounting tasks and strategies for the organization and performing day-to-day financial activities.Work in an office environment and use a computer to make calculations, write reports, and use spreadsheet software, and they work closely with customer accounts to keep accurate records for future reference. Follow strict privacy guidelines to protect confidentiality and help organize accounting procedures and prioritize deadlines to ensure that important documents are sent to the right places. Work well in a team setting with other co-workers to achieve all objectives in a timely manner. Works with the President, Member Services, Financial Reporting and Sales Support.• Share information with other departments to reconcile accounting accuracy, and they also contribute in preparing and distributing account statements, responding to correspondence, and keeping track of client billing. They must pay close attention to detail to find errors in accounting and handle accordingly for our customers .• Provides guidance and instructions to the accounting team on day-to-day operations as well as effective training.• Contribute to maintenance of accounting data and provide support as needed to the accounting department.• Manage various forms of accounting, such as that related to A/R payments, lockbox, ACH and credit card,• Customer service is also a primary responsibility. Process field calls and emails daily from customers, helping them if they have issues and ensuring they receive high quality services. Answer phone calls in a friendly and professional manner. • Must possess the ability to form good relationships with customers, work independently and be skilled in basic computer software (such as the Microsoft Office suite). • Accountable for the recovery of the organization's assets by collecting on delinquent accounts. Work closely with supervisor and office staff in the collection department. Communication and coordination of tasks between management and accounting team. While the primary duty is taking care of delinquent accounts, many secondary tasks are required to achieve this primary directive.• Monitor overdue accounts, monitor payments and post amounts paid to customer accounts.• Responsible for posting payments for customers, verifying payments or deposits, monitoring unpaid invoices. They must be able to quickly resolve issues that might come up with customers.• Sort documents and post debits/credits to proper accounts.• Prepare statements to credit department if customer fails to respond.• A high degree of integrity and confidentiality must be maintained. Keeping credit and contract information confidential is important, as are accuracy and attention to detail. Firm decision making and problem-solving ability required, as well as. good organizational skills to track many projects and accounts at once.• Perform any back-up duties as needed with the accounting team and be able to support that team with project-based assignments.• Completes special projects and miscellaneous assignments as required.• Attends and participates in meetings as required.• Ensures that work area is clean, secure, and well maintained. • Other duties as assigned.INDICATORS OF PERFORMANCE• Timely communications. • Harmony within each functional team.• Positive perception of support from internal customers.• Reliability and adherence to company attendance expectations.• Ability to support the company Distribution Center, as needed, while upholding expected individual metrics, if require

Created: 2026-04-02