MSP Technical Support Specialist

MSP Technical Support SpecialistDepartment: Tech SupportEmployment Type: Full TimeLocation: Atlanta, GA (No-IP)Reporting To: Jason, COOCompensation: $65,000 - $75,000 / yearDescriptionYou Are:The technical expert that No-IP's MSP partners depend on - troubleshooting DNS infrastructure, guiding platform implementations, and supporting the reliable connectivity their clients count on. Your Location:Your Location: You must be based in the Atlanta areaThe Position is Hybrid. 2 days in office, 3 days work from homeYour Schedule:Full-Time | 40 Hours Per WeekMonday - Friday | Standard Business Hours (flexibility as needed)Your Language Skills:English (Highly Proficient Written & Verbal)Your Manager:Jason, COOYour Contribution to No-IP:Support MSP partners via phone, email, and ticketing - troubleshooting DNS, networking, and platform issuesOnboard and configure partners on domain management, DNS services, and network connectivityDiagnose DNS resolution issues, API integrations, reverse proxy tunnels, and platform connectivityServe as SME for Zero Trust Network Access (ZTNA) - secure remote connectivity, identity-aware policies, and multi-environment troubleshootingProvide best practices for firewalls, routing, and network segmentationEscalate complex issues to engineering and maintain knowledge base documentationYou May Come From:Tier 2 Help Desk TechnicianMSP Support EngineerNetwork Support Specialist Technical Skills:DNS (A, AAAA, CNAME, TXT, MX), TCP/IP, DHCP, VPN, firewalls, SSLMicrosoft 365, Azure / Entra ID, Google Workspace; SAML, OAuth, OIDCZero Trust network models and endpoint access controlREST APIs, reverse proxy tunnels, platform integrationsTicketing systems: Zendesk, ServiceNow, Jira, ConnectWise, AutotaskPreferredMSP environment experience; DNS filtering, RMM, SIEM familiarityBasic scripting (PowerShell, Python, or Bash)CompTIA Network+, Security+, or Microsoft certificationsNo-IP's Contribution to You:$65k-$75k - check!401k w/ matchHealth, Dental, Vision - 100% covered!20 days PTO + 1 week paid holiday closure9 Paid HolidaysProfessional development reimbursement

Created: 2026-04-02