Seasonal Splash Island Guest Services Specialist

Salary: $12.50 HourlyLocation : Aquatic and Recreation Center - Plainfield, INJob Type: SEASONALJob Number: 00302Department: Parks and RecreationDivision: RecreationOpening Date: 03/19/2026Closing Date: 4/2/2026 11:59 PM Eastern GENERAL PURPOSEThe Seasonal Splash Island Guest Services Specialistserves as the primary guest services representative at Splash Island Waterpark at the Richard A. Carlucci Recreation and Aquatic Center, responsible for delivering exceptional customer service and supporting daily waterpark operations. This position serves as the first point of contact for guests at admissions and concession areas, providing accurate information, processing transactions, and supporting operational functions. The Splash Island Guest Services Specialist maintains a high level of knowledge of facility operations, policies, and programs while ensuring a safe, clean, and welcoming environment. This role supports both admissions and concession operations, including cash handling, food service, and maintaining cleanliness and organization throughout the waterpark. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include, but are not limited to:Serves as the primary point of contact for guests at Splash Island, delivering professional, courteous, and responsive customer service while creating a welcoming and positive experience.Performs a variety of admissions transactions, including daily passes, memberships, and other guest services, ensuring accuracy and efficiency.Performs concession stand operations, including taking orders, preparing and serving food and beverages, and fulfilling guest requests in a timely and professional manner.Follows all established food handling procedures, including proper food preparation, storage, and sanitation practices, to prevent contamination and ensure guest safety.Conducts cash handling duties in accordance with established procedures, including processing payments, balancing registers, and assisting with daily deposits.Develops and maintains an understanding of Splash Island operations, policies, pricing, and procedures to effectively assist guests and answer questions.Provides clear, accurate, and timely information to guests in person, addressing questions, concerns, and feedback in a professional manner.Ensures admissions areas, concession spaces, and surrounding guest areas are clean, organized, and maintained throughout each shift.Assists with general cleaning duties throughout the waterpark, including trash removal, wiping surfaces, and maintaining a safe and clean environment in high-use areas.Assists with operational needs as assigned to support efficient and effective waterpark operations.Provides support for programs, promotions, and special events to enhance guest experience and engagementPerforms additional duties or special projects as assigned to support departmental goals and operational efficiency.Supervisory Responsibilities: This job has no supervisory responsibilities. REQUIREMENTS Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Must be at least 16 years of age to apply.Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. Interpersonal Communications - Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others' perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. Job Knowledge and Work Habits - Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.Job-related Competencies - To perform this job successfully, employees in this job should demonstrate the following competencies:Problem Solving - Identifies andresolves problemsinatimelymanner; Gathersand analyzes information skillfully;Developsalternative solutions;Workswell ingroup problemsolvingsituations;Usesreason even when dealingwith emotional topics.Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Education and/or Experience: Previousrecreation, concessions and/or customer service experience is preferred. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES Other Skills and Abilities: The following skills and abilities are either required or desired.Computer software skills desired include: Microsoft Outlook, Word, Excel, PowerPoint, and Rec Trac.The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.Must have a strong ability to communicate effectively orally and in writing regarding service information and public relations.The ability to interact with all levels of employees and guests.The ability to be detailed oriented to be able to process information accurately.The ability to develop and maintain a comprehensive knowledge of current principles, codes, and safety protocols and risk management relating to recreation facility operation and programs is required.The ability to enforce rules and follow all established protocols and guidelines is required.Must be able to complete and maintain CPR/First Aid certificationsThe ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.The ability to operate concessions equipment including warming ovens, microwaves, smoothie machines and similar equipment.The ability to speak, read and write in English is required. Spanish is desired.Ability to make sound and rational decisions including exercising independent judgment.Must maintain a positive attitude and uphold PARKS values at all times.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.While performing the duties of this job, the employee regularly is exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; and outdoor weather conditions. The employee frequently is exposed to work near moving mechanical parts; and extreme heat (non-weather). The employee occasionally is exposed to work in high, precarious places; extreme cold (non-weather); and the risk of electrical shock, and vibration. The noise level in the work environment is usually moderate to loud.While the RAC is generally open from 5:30 a.m. to 10:00 p.m., Monday through Saturday, and 12:00 p.m. to 9:00 p.m. on Sunday, this position may require work beyond these hours and on holidays.Richard A. Carlucci Recreation and Aquatic Center Employee receives FREE membership and their family/household members may purchase a membership at a 50% discount of the rate that applies based on their residency.01 Are you at least 16 years of age or older by May 1st, 2026? Yes No 02 If you are not at least 16 years of age, please provide us your Date of Birth and we will keep you on the recruiting list. Enter "N/a" if 16 or older 03 Do you have a minimum availability to work 25 hours a week? Yes No 04 Do you have prior experience handling or preparing food? Yes No Required Question

Created: 2026-04-02