International Program Specialist

Company DescriptionINTO's mission: Transforming international student academic and career success through exceptional university partnerships. PositionInternational Program SpecialistContract Type: PermanentWeekly Hours: 40 hours per weekSalary: Up to $65,000 pa Dependent on ExperienceAre you passionate about supporting students from around the world and helping them thrive in higher education? Do you enjoy working collaboratively, building connections, and making a meaningful impact on student experiences? If so, we'd love to hear from you.INTO Suffolk is a partnership between Suffolk University and INTO University Partnerships. Together, we support international students as they build English-language proficiency, academic confidence, and a clear pathway into undergraduate or graduate degree programs at Suffolk University.Located in historic downtown Boston, Suffolk University is a student-centered institution known for excellence in education and scholarship. Offering more than 90 undergraduate and graduate programs, Suffolk empowers graduates to succeed locally, regionally, and globally. We are deeply committed to diversity, equity, inclusion, and belonging, and we welcome applications from individuals of all backgrounds and lived experiences.About the RoleAs an International Program Specialist, you will be a vital member of the INTO Suffolk team, playing a central role in student engagement, retention, and overall satisfaction. You'll work closely with colleagues across admissions, recruitment, marketing, academics, enrollment, student engagement, and university operations to ensure international students feel supported from pre-arrival through matriculation and degree entry.This role is ideal for someone who is detail-oriented, culturally responsive, proactive, and energized by working in a fast-paced, collaborative environment. Your work will directly contribute to positive student experiences, strong student persistence, and successful academic progression.What You'll DoStudent Engagement & SuccessSupport international students from pre-arrival through matriculation in collaboration with university and INTO partnersWork closely with departments such as Residence Life, Counseling, Health & Wellness, Public Safety, International Student Services, Student Affairs, and the Career CenterHelp plan and deliver orientations, workshops, airport pickups, student dinners, and cultural or community-building programsFoster a welcoming, inclusive environment that promotes belonging and integration into the wider campus communityTrack student attendance, engagement, and feedback to help improve programs and servicesMarketing & CommunicationsSupport creation and distribution of student-facing and recruitment materials using tools like CanvaCoordinate branding alignment and approval workflows with Suffolk and INTO North America marketing teamsAssist with pre-arrival communications, onboarding content, and orientation presentationsHelp manage communication workflows for students, agents, and partners, including newsletters, WhatsApp groups, and outreach templatesCapture and edit photo and video content to support recruitment, orientation, and engagement effortsGuide student workers in creating authentic, student-generated content such as testimonials and social media featuresSupport logistics for campus visits, prospective student tours, events, and agent familiarization (FAM) tripsOperations & CollaborationCoordinate administrative processes related to enrollment, placement testing, program changes, registration support, and student recordsMaintain organized systems for documents, calendars, meetings, and cross-functional workflowsUpdate and refine standard operating procedures (SOPs) to support efficient and consistent operationsSupport data accuracy, compliance, and reporting across systems such as Salesforce, Slate, and BannerManage operational resources for events and student engagement activities, including vendor coordination and inventory trackingCollaborate with key campus partners including the Registrar, Advising, Residence Life, Marketing & Communications, and International Student Services to ensure a seamless student experienceProvide guidance to interns or student employees as neededSupport INTO Suffolk's participation in campus-wide events and initiativesWhy Join INTO Suffolk?Be part of a mission-driven team supporting global student successWork in an inclusive, values-based environmentGain exposure across multiple functional areas within higher educationContribute to a growing, dynamic international education programAccess a competitive benefits package including generous paid time off, paid holidays, health insurance contributions, retirement savings support, and moreINTO Suffolk and Suffolk University are committed to creating a diverse and inclusive workplace. We encourage applications from people of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply - you may be the right fit in ways we haven't yet imagined.Join us in supporting students from around the world as they pursue their academic goals at Suffolk University. RequirementsWe are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.Other informationWe Grow TogetherAt INTO, we're in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn't just for students - it's for our people too.At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying "yes" and constructively saying "no". It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth - for students, our university partners and agents, for each other, and for ourselves - sets us apart. It's what makes INTO a uniquely rewarding place to be, and to make a difference.At INTO, we grow together.We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.If you require any adjustments to be made to help you throughout the recruitment process, please let us know - either in the application form, or when you are connected the relevant Talent Acquisition Partner.INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.

Created: 2026-04-02