Visitor Engagement Representative

Visitor Engagement Representative Location: National Constitution Center, Philadelphia, PADepartment: Visitor Experience and EducationReports to: Director of Visitor ExperienceStatus: Part-Time / Non-ExemptAbout the National Constitution CenterAs the only nonprofit, nonpartisan institution devoted to the U.S. Constitution and its legacy of freedom, the National Constitution Center brings together people of all ages and perspectives, across America and around the world, to learn about, debate, and celebrate the greatest vision of human freedom in history: the U.S. Constitution. We're more than a museum-we're America's Town Hall, fostering lively civic dialogue, and a headquarters for inspiring educational programs for visitors onsite and millions online.Position SummaryThe Visitor Engagement Representative (VER) plays a key role in providing a memorable, welcoming, and educational experience for all visitors. Through superior customer service and proactive engagement, the VER connects visitors of all ages with the Center's exhibitions and programs.Why Work With UsCreate meaningful visitor experiences by delivering exceptional customer service and educational engagementBring history to life by sharing American history and civic education through exhibits and programsEnjoy dynamic, people-centered work where no two days are the sameReceive ongoing training and professional development in visitor engagement and educationJoin an inclusive and welcoming workplace that values diverse perspectivesSupport a nationally recognized, mission-driven nonprofit institutionResponsibilities and DutiesGreet visitors in a friendly, welcoming manner and provide assistance throughout the museumFacilitate general admission sales, memberships, group check-ins, and pass redemptionsProvide information about admissions, programming, and membershipsOrient groups upon arrival, including some time spent outdoorsAssist visitors with issues such as lost items, first aid, and emergency proceduresEngage diverse audiences in educational conversationsLead activities for school groups and public visitors of all agesAssist with minor event setup and breakdownPerform other duties as assignedQualificationsHigh school diploma or equivalent1-3 years of customer service experienceInterest in American history and governmentEnergetic, outgoing, and friendly demeanorAbility to work respectfully with diverse audiencesAvailability to work weekends, evenings, and holidaysPhysical DemandsExtensive walking, stair climbing, and standingOccasional light lifting up to 20 poundsClick here to apply.

Created: 2026-04-02