Quality and Food Safety Coordinator

About Twin City Foods, Inc Twin City Foods is a leading Frozen Vegetable Producer committed to delivering high-quality, nutritious, and sustainably sourced frozen vegetables to consumers worldwide. With a focus on innovation, quality assurance, and environmental responsibility, we have established ourselves as a key player in the frozen food industry. As we continue to grow, we are seeking a Quality and Food Safety Coordinator. What We Are Looking For: The QA & Food Safety Coordinator is a mid-level technical role responsible for owning and advancing key quality assurance programs at the Pasco facility. This position goes beyond administrative support - it takes independent ownership of data analysis, trending, SOP development, customer complaint investigation, and root cause analysis. The Coordinator works closely with the QA & Food Safety Manager to drive continuous improvement and ensure compliance with BRC, FSMA, and customer requirements, while actively reducing the operational burden on the QA Manager. Work Location: On-site at our Pasco Location. Benefits of a Quality and Food Safety Coordinator * Competitive Wages, Range $70,000-$85,000 per year, depending on experience. * Excellent Benefit Package o Medical, Dental and Vision Insurance. o Flexible Spending Account o Life, AD&D and LTD Insurance. o Paid Holidays-10 paid holidays per year. o Paid Time Off- 20 days per year, prorated based on month hired. o 401K Retirement Plan. Essential Duties and Responsibilities: Program Ownership & Documentation * Develop, write, and maintain Standard Operating Procedures (SOPs), work instructions, and quality program documentation in alignment with BRC and FSMA requirements. * Own and manage assigned quality programs from documentation through implementation, training, and record review. * Lead ongoing organization and maintenance of the facility's SOP Library and controlled document system. * Assist with preparation and hosting of BRC, regulatory, and customer audits; own corrective action follow-up for assigned findings. Data Analysis & Trending * Maintain accurate, complete, and timely quality records and data entry across assigned programs, ensuring data is clean and consistent for facility and corporate-level reporting. * Compile and organize quality data for plant-level review meetings, including identifying obvious patterns or recurring issues worth escalating (e.g., repeated defects in the same product, line, or time period). * Maintain proficiency in Microsoft Excel at a functional level; ability to organize data in a clear, usable format. * Support the QA Manager with data pulls and report preparation as needed. Customer Complaints & Root Cause Analysis * Serve as the facility point of contact for customer complaint investigations, gathering relevant production records, retain samples, photos, and supporting documentation. * Apply structured root cause analysis (5 Why, fishbone, etc.) to identify contributing factors and document findings in a clear, organized format for use by corporate QA in preparing the formal customer response. * Track open complaints and corrective action status, following up with operations to ensure actions are completed and documented. * Maintain organized complaint files to support traceability and trend awareness. Environmental Monitoring & Food Safety * Maintain awareness of facility environmental monitoring results and trends as reported by the lab. * Assist with investigation and documentation when presumptive or confirmed positive results occur, including supporting corrective action tracking and follow-up. * Coordinate with the lab team as needed to ensure records are complete and findings are properly documented. Training & Cross-Functional Support * Assist with developing and delivering quality and food safety training programs for production and QA staff. * Serve as a resource and backup for the QA Manager; able to represent QA in meetings and cross-functional projects. * Coordinate with other TCF facilities to align practices and share data as directed. * Perform other duties as assigned in support of facility quality and food safety goals. Knowledge, Skill and Experience Required: * Associate's or Bachelor's degree in Food Science, Microbiology, Biology, or related field preferred; equivalent work experience considered. * PCQI (Preventive Controls for Human Food) certification required or must be obtained within 6 months of hire * HACCP certification preferred * 2-3 years of experience in food processing, food safety, or quality assurance in a manufacturing environment * Demonstrated ability to write clear, well-organized SOPs and technical documents * Strong analytical and problem-solving skills; experience with root cause analysis tools * Proficiency in Microsoft Excel; experience with pivot tables, Power Query, or data dashboards strongly preferred * Familiarity with BRC, SQF, or similar GFSI-recognized food safety schemes * Working knowledge of FSMA Preventive Controls, HACCP principles, and GMP requirements * Strong written and verbal communication skills * Ability to manage multiple priorities independently and meet deadlines with minimal supervision * Ability to communicate in Spanish a plus Essential Physical Abilities: * Ability to work at a desk/computer for extended periods as well as move throughout the production facility as needed * Ability to lift and carry up to 40 pounds * Exposure to plant environment conditions including wet, cold, noisy, and chemically-treated areas; appropriate PPE required * Ability to travel locally between TCF facilities on an occasional basis * Sufficient mobility to access all areas of the facility including elevated walkways and confined equipment areas * Selected employees will be required to pass a background check, pre-employment drug screen and E-Verify* Twin City Foods, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: "Know Your Rights: Workplace Discrimination is Illegal." If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (509-546-0850) or email at recruitment@.

Created: 2026-04-02