Patient Accounts Representative

DescriptionCarolina Neurosurgery and Spine Associates is seeking a Full-Time Patient Accounts Representative for our Charlotte office. Job Objective: To maximize practice revenue by working effectively and efficiently with others to meet monthly RCM goals. Promotes positivity and collaboration within all CNSA departments.Essential Job Responsibilities:Posts payments from patient portals, attorneys, and received through mail and via phoneCorresponds with attorneys that have a contracted lien with CNSAProvides coverage for billing and BillPay phone linesWorks self-pay accounts receivable and generates appropriate collection letters for mailingPre-lists accounts for collectionsContacts patients regarding bad debt balancesSets up patients on budget plans and generates budget letters for mailingReviews and authorizes scheduling of patients with bad debtDetermines financial clearance and collects patient responsibility prior to scheduling of surgeryPosts collection agency checksTrains new department employees and maintains accurate training documents Works closely with collection agencies to ensure proper payment reportingWorks closely with Customer Services Representatives, Appointments Staff, and Financial Counselors to ensure consistent policies and proceduresMaintains strictest confidentiality and follows all CNSA guidelines regarding HIPAA regulationsCompletes additional tasks as assigned by managementCompany Culture Responsibilities: Reflects CNSA Core Values in all job responsibilities and interactionsCompassion: Treats others with compassion and empathyTeamwork: Collaborates with all team membersCommunication: Communicates effectively and with positivityIntegrity: Acts with integrity and accountabilityInnovation: Remains open-minded to new ideas and continual improvementCommunity: Treats every patient and team member as a part of the CNSA communityParticipates in department or system wide improvement plansReports to work and adheres to assigned schedule from managerPerforms high quality work that is neat, accurate, complete, and on timeOffers help to all patients by promptly responding to requests and needsAsks questions to gain full understanding of assignmentsUses computer for approved work purposes only, and limits personal phone callsFull Time Monday - FridayRequirementsEducation: At least a High School Diploma or GEDJob Related Experience: Minimum one year of billing or accounts receivable experience in a health care organizationOther Requirements: Performance Requirements:Knowledge:Medical terminology, orders, and organizational servicesLegal and ethical considerations related to patient informationHIPAA guidelines and policiesCustomer service principles and techniquesAwareness and understanding of interdepartmental responsibilities for informed decision makingSkills:Time management, problem solving, multitasking, and prioritizingEffective communicationBasic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systemsDetail orientationAbilities:Establishes and maintains effective working relationships with coworkers and diverse patient populationsAnalyzes situations and responds appropriately Organizes and prioritizes information and assignmentsWorks independently with little or no supervisionWorking Environment: Office-based with half time spent working in various computer systems and half communicating via phoneMental/Physical Requirements: Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone.

Created: 2026-04-02