End-User Support Engineer

EPAM is seeking a skilled End-User Support Engineer to provide in-person technical support at our client's location in Cary, NC. The ideal candidate will deliver hands-on assistance for hardware, software, and connectivity issues, ensuring a seamless technology experience for all end users.Req.#978165038ResponsibilitiesProvide in-person support for hardware, software, and connectivity issues to end usersProvision, image, deploy, refresh, and decommission desktops and laptopsSupport and troubleshoot peripherals including monitors, docks, input devices, and AV accessoriesCoordinate hardware repairs, warranty claims, and vendor service engagementsPerform asset management activities such as inventory, tagging, tracking, and auditsInstall, configure, and troubleshoot operating systems and applicationsDocument all work performed in designated systems and escalate issues as neededRequirementsPrevious experience in end-user or IT support rolesStrong knowledge of hardware, operating systems, and common business applicationsFamiliarity with ITSM, ticketing, asset management, and monitoring toolsAbility to follow documented runbooks, SOPs, and knowledge base standardsExcellent troubleshooting, communication, and customer service skillsAbility to work onsite in Cary, NC, five days a weekParticipation in onboarding, training, and knowledge transfer activities as requiredWe offer/BenefitsMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase ProgramEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM Applications will be accepted on a rolling basis.EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.Why Choose Us2023 Most Loved Workplace 2024 Best Place to Work 2024 2024 Sitecore's Partner Experience Awards Affirmative Action Obligations as a U.S. Government Federal ContractorAs a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of individuals with disabilities and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM's Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment. Equal Employment OpportunityEPAM Systems, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.Accessibility for Applicants with DisabilitiesEPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.EPAM Systems, Inc. participates in eVerify. Pay Transparency Non-Discrimination ProvisionEPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2026-04-02