RESIDENTIAL OPERATIONS DIRECTOR

SIHB Core Competencies Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization. * Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do. * Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives. * Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change. * Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making. * Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best. Position Summary: The Residential Operations Director provides comprehensive operational leadership for the residential substance use treatment programs of the Seattle Indian Health Board and Thunderbird Treatment Center. This position is responsible for ensuring that daily operations reflect and integrate the organization's mission, core values, and philosophy of care, with a primary focus on persons served and their families. The Director oversees staffing, budgeting, compliance, information management, safety, and strategic planning to ensure high-quality, culturally responsive, and compliant treatment services. Organizational Structure/Reporting Relationships: This position reports to the Chief Operations Officer (COO) and supervises all residential operations staff. Organizational Responsibilities * Hold Indigenous values and practices with respect and integrity * Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented * Actively participate in organizational activities with the understanding that success is achieved through teamwork. * Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind. * At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care. Job Responsibilities * Provide high-level leadership for all residential programs, ensuring cohesive operations and alignment with SIHB values and strategic priorities. * Oversee daily program functioning, crisis response systems, service coordination, and adherence to trauma-centered practices. * Ensure programs meet or exceed all regulatory requirements, including state/local laws. * Oversee implementation of internal quality improvement systems, audits, corrective actions, and ongoing improvements to documentation and practice. * Effectively manage crises, including de-escalating situations and implementing solutions, while providing clear direction and support to the team to maintain stability and ensure the safety and well-being of all individuals involved. * Promote integration of resource navigation, community partnerships, life skills development, and wraparound supports. * Ensure that any incidents or safety concerns are reported, addressed, and documented in accordance with the agency's policies and protocols. * Emergency Preparedness: Collaborate with the Director of Environmental Services to ensure ongoing compliance and adherence to policies and procedures, as well as other compliance, regulatory, accreditation, and institutional requirements related to safety. * Lead compliance efforts for CARF, HRSA, IHS & AAAHC accreditation through interdepartmental partnerships and collaboration. * Collaborate with Directors within the Health and Human Services division: Medical, Behavioral Health, Traditional Indian Medicine, and Dental - to deliver the highest quality care to SIHB relatives (patients). * Oversee program budgets, ensuring appropriate spending, documentation, and alignment with fiscal guidelines. * Track and analyze key performance indicators, service outcomes, and staffing metrics. * Bachelor's degree in Health Care Administration or related field * 10 years of progressive leadership experience * Must have management-level understanding of budget and finance management * Experience within community health and/or public health * Supervisory experience within senior leadership roles * Must have the ability to relate and communicate effectively with community interest groups and agencies that serve the American Indian community * Proven experience in residential treatment operations management and organizational efficacy * Expertise in improving patient experience and patient satisfaction Previous experience with an Electronic Health Records (EHR) system and working in an EHR environment Must be detail-oriented and a team player Work extremely well under pressure, meet multiple and often competing deadlines

Created: 2026-04-02