Desktop Support Analyst (Mac & Windows Environment) - ...

The pay rate is $40 to $50 per hour We are seeking a dedicated Desktop Support Analyst to provide hands-on technical support across a mixed Mac and Windows environment. This role will support end users through Tier 1 3 troubleshooting, device provisioning, and day-to-day IT operations, ensuring a seamless and high-quality user experience. Key Responsibilities: Provide Tier 1 3 technical support for macOS and Windows systems, including laptops, desktops, and mobile devices (iOS/iPadOS) Troubleshoot hardware, software, network, and application issues both remotely and onsite Build, configure, and deploy Mac and PC devices according to company standards Support and manage MDM solutions (e.g., Kandji, Jamf, Meraki) for device provisioning and security Administer and support tools including O365, Active Directory/Entra, Slack, Zoom, and ticketing systems Provide support for Microsoft Copilot and related AI productivity tools, assisting users with setup, troubleshooting, and adoption Manage and resolve tickets through platforms such as Jira, ServiceNow, or similar, ensuring SLA adherence Support conference rooms, A/V systems, and office technology for meetings and events Maintain IT asset inventory and assist with hardware lifecycle management Collaborate with cross-functional IT teams to escalate and resolve complex issues Create documentation and provide user training to improve adoption and reduce support requests Required Qualifications: Experience supporting both Mac and Windows environments (required) Strong troubleshooting skills across hardware, software, and networking (TCP/IP, DNS, DHCP) Experience with MDM tools (Kandji, Jamf, or similar) Familiarity with O365, Active Directory/Entra, and SaaS applications Experience supporting or learning AI tools such as Microsoft Copilot Experience with ticketing systems and IT workflows Strong communication and customer service skills

Created: 2026-04-02