Technical Business Analyst

Join AZAD Technology Partners as a Technical Business Analyst and provide expert analysis, facilitation, and advisory support for a long-term IT service delivery transformation within the Software Development and Operations organization. The role is central to establishing a culture of sustainable service management, using the agency's migration to the ServiceNow platform as a key catalyst for change.This is a 2 year plus consultant position with high probability of long term and ongoing continued employment. This position is fully remote based in Portland, OR with on site 1 day per month. The hourly pay rate range for this position is $60.00 and $64.00 depending on qualifications. The ideal candidate must possess the minimum qualifications:A bachelor's or associate's degree in information/computer technology, business systems, business administration, or a related technical field is preferred.8 years of experience is required with an applicable bachelor's degree.10 years of experience is required with an applicable associate's degree12 years of experience is required without a degree or an applicable degree.Experience must be consistent with the specific requirements of business systems analysis and/or IT process management and progressively more technical or strategic in nature.Minimum of 5 years of experience must be in a role focused on IT service management, process re-engineering, or leading ITSM-focused initiativesCertifications in ITIL 4 Foundation and ITIL 4 Specialist: Create, Deliver and Support (CDS) are required.Expertise in ITIL 4: Must possess an expert-level understanding of the ITIL 4 framework, its guiding principles, and the service value system. Candidates must be able to clearly articulate the key differences and strategic shift from ITIL v3 to ITIL 4.Practitioner Experience: Demonstrated, hands-on experience leading or facilitating successful ITSM transformation, service catalog development, or similar process re-engineering initiative. Facilitation and Coaching Skills: Proven ability to lead workshops, train technical teams, and build consensus in a collaborative and empowering manner. Must be adept at "handholding" teams through change without providing all the answers.Technical Writing: Strong technical writing ability and experience developing process documentation, business cases, and functional specifications.Strong Communication and Interpersonal Skills: The ability to communicate complex concepts clearly and persuasively to both technical and managerial audiences.Valid U.S. Driver's License or Real ID is required.Preferred Skills:ITIL 4 Managing Professional (MP) designation is highly desired. Agile/DevSecOps Environment: Experience and familiarity with how ITIL 4's principles of complement and coexist with Agile and DevSecOps practices. Experience in an organization that balances both methodologies is a significant plus.ServiceNow Readiness: Experience consulting on organizational readiness for a ServiceNow platform transition, specifically in defining processes and services as input.Familiarity with the unique challenges of defining services for custom-developed applications and COTS products is highly desirable.Energy/Utility industry experience.AZAD Technology Partners is looking for bright, talented, flexible, and customer centric problem solvers who enjoy the challenges associated with solving the most complex problems by utilizing the most sophisticated technologies and strong people skills.Founded and managed by technologists and engineers, AZAD is a leading provider of Technology Consulting and Engineering Solutions to Fortune 500 and innovative high-tech firms since 1992.AZAD's model provides a unique employment experience that is career path focused, relationship based and dedicated to advocacy and retention with an average tenure of 9 years.Our collaborative approach to support our clients, projects and our passion about technology is key to our success. Join AZAD's professional team and enhance your career by being engaged with some of the most innovative projects in the Pacific Northwest.If you enjoy working in such an environment, we encourage you to apply.EXCELLENT EMPLOYEE BENEFITS including Co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, Paid Sick Leave, 401K Plan, Credit Union Membership, and Referral Bonus.U.S. Citizens only for Federal Clearance Requirement.AZAD Technology Partners values diversity - in backgrounds and in experiences. Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve.AZAD Technology Partners is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work. AZAD Technology Partners is an equal opportunity employer that considers and employs qualified individuals based upon job related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age or any other status protected under applicable local, state or federal law. AZAD Technology Partners takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans.AZAD Technology Partners is a Certified Minority Owned Business and OFCCP compliant.Job Requirements

Created: 2026-04-02