TRC - Admissions Benefits & Entitlements Coordinator

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.ADMISSIONS, BENEFITS, AND ENTITLEMENTS COORDINATOR - JOB DESCRIPTIONRESPONSIBLE TO: Assistant Director of IDD Business OperationsFUNCTION:Serves as Agency's foremost expert in the area of Admissions, Benefits and Entitlements, with primary focus on Residential Individuals, but will provide assistance to other departments upon request. Serves as the Agency liaison with Government agencies that administer entitlement programs to ensure that the individuals we serve receive the appropriate entitlements and that the Agency receives the appropriate reimbursement for all services provided. Ensures compliance with all OPWDD, SSA, DSS, Medicaid and Medicare rules and regulations in regard to benefits. Works in close collaboration with Finance department staff to resolve billing and denial issues. Coordinates all admissions for the Residential sites.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:Demonstrated knowledge of entitlement programs and regulations governing them and residential facilities for those with intellectual and developmental disabilities. Demonstrated knowledge of bookkeeping and accounts receivable processes and protocols with the ability to use computer software such as Excel, Word and related financial software, and office equipment such as calculator, fax machine, and other equipment necessary to carry out assigned duties. Excellent written and verbal communication skills, including demonstrated ability to communicate with team members, peers, executive management, external customers and vendors and possess willingness and ability to develop and maintain critical connections to governmental agencies that administer benefits and entitlement programs. Most possess exceptional organizational/time management skills with a demonstrated ability to deal with ambiguity, along with ever-evolving needs and competing/multiple priorities in a highly regulated environment. Strong organizational skills and the ability to work under general direction in accordance with agency and departmental policies and procedures. Must be detail-oriented, well-organized and demonstrate the ability to complete assigned duties within required time frames.; ability to follow through on detailed problems, resolving them in mutually acceptable solutions; ability to interact effectively with staff and management of all levels, both within and outside of the organization; strong computational and analytical skills with the ability to collect, interpret and synthesize data; Reliability, adaptability and flexibility, including a willingness and ability to travel and work non-traditional hours as needed to carry out assigned duties; must possess initiative and sound judgment and abide by principles of confidentiality (including HIPAA) in carrying out assigned responsibilities; Physical condition or reasonable accommodation(s) commensurate with the demands of the job.MINIMUM QUALIFICATIONS:Bachelor's Degree in Accounting, Business or related field and two (2) years accounting/bookkeeping experience; OR Associate's Degree in Accounting, Business or related field and four (4) years of accounting/bookkeeping experience, including a minimum of two (2) years experience in admissions, benefits, and/or entitlements. Driver's license and use of personal vehicle for work or equivalent accommodations required.DUTIESSUPERVISORY: Responsible for providing supervision of assigned staff including but not limited to:Maintaining a strong, competent and flexible workforceHiring, firing, discipline, performance evaluation, in-service education and training, and ensuring that there are adequate number of staff to fulfill assigned responsibilities.Coordinating staff orientation with the Training Department and ensuring new hires and regular staff receive ongoing trainings. May develop new trainings based upon department need.Overseeing all aspects of the workforce including timely completion of new hire paperwork, disciplinary actions and other personnel-related matters.In conjunction with Human Resources, coordinating staff leaves, including but not limited to FMLA and Workers Compensation.OTHER DUTIES: Refer to AppendixREQUIRED TOOLS:Refer to Appendix10/18, 3/19, 7/20, 1.30.26I/DD Site-Based Services The Resource CenterSalary Grade:18FLSA Status:ExemptPTO/CAT3CFR:590The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC's operations.

Created: 2026-04-02