Remote ServiceNow Administrator IV

About the Role The Service Management Platform Team is charged with governing and simplifying Information Technology Service Management across multiple internal and external teams and business partners in relation to ServiceNow. This role is responsible for developing, managing, and directing ServiceNow support services to ensure they meet business needs and IT requirements. The ServiceNow Developer will interface closely with Service Delivery, Product Owners, Architecture, and Solution Teams to design and implement IT Service Management solutions. This role supports the design, execution, and maintenance of ServiceNow integrations across multiple modules and works across technology teams, process owners, and business partners to define, execute, and manage application sustainment, enhancements, and new development. Primary Purpose The ServiceNow Developer will analyze, design, and implement capabilities on the ServiceNow platform. Work will range from small stories to large epics and is primarily focused on ITSM, while also spanning other ServiceNow modules and integrations. The roadmap and backlog include: Building new platform capabilities Reducing technical debt by removing or limiting customizations Returning functionality to out of box (OOB) where feasible Improving usability and user experience across the platform, including mobile, portal, and UI enhancements Enhancements in areas including but not limited to CMDB, Discovery, SecOps, ITOM, and CSM This role participates fully in the development lifecycle and requires strong analytical skills, deep understanding of IT Service Management processes, and solid working knowledge of applications, infrastructure, networks, and business processes. Key Responsibilities Deliver new ServiceNow features with a strong focus on user experience and platform usability Actively reduce technical debt and support platform modernization efforts Design and implement solutions aligned with ServiceNow best practices and OOB capabilities Develop and enhance ITSM processes, supporting mature and scalable workflows Build, maintain, and enhance enterprise integrations (50+ existing integrations) Utilize all ServiceNow integration patterns, including: MID Server REST/SOAP APIs IntegrationHub spokes Collaborate closely with Service Delivery teams and Product Owners to define and prioritize work Support initiatives that enable adoption of new ServiceNow capabilities (e.g., Now Assist) Ensure code quality, performance, and maintainability across solutions Development Lifecycle & Delivery Participate in the full SDLC: Dev QA UAT Show Me (with Product Owners) Production Ensure testing is finalized and formally signed off prior to releases Support a fast paced Agile environment with production releases occurring two days after Show Me Participate in production release windows, typically Thursday nights between 1:00 4:00 AM ET (flexibility may be discussed) Success measured through story completion and development accuracy within the Agile framework Required Qualifications Must Have Strong ServiceNow scripting experience, including: Glide API Server and client scripts Business rules UI policies/actions Flow Designer ServiceNow Certified System Administrator (CSA) Experience developing solutions across ITSM Nice to Have Experience with or exposure to: CMDB, CSDM alignment, Discovery, service mapping SecOps, ITOM, CSM UX technologies such as Service Portal, UI Builder, Agent Workspace, and Mobile Security concepts including ACLs Additional ServiceNow certifications (CIS, CAD)

Created: 2026-04-02