Assessments Outreach Coordinator

DescriptionJob Summary:The Assessments Department plays a critical role in the development, administration, and continuous improvement of all assessments offered through NBCC and its affiliates. Operating within the Credentialing and Quality Assurance Division, the department oversees both accredited and non-accredited credentialing programs, including job analysis-driven examinations and standards-based assessments. The Assessments Outreach Coordinator is responsible for recruitment and management of subject matter experts (SMEs) and item/narrative writers who will be developing and reviewing the content of all the high stakes and other examinations developed and maintained by NBCC. The Assessments Outreach Coordinator also schedules and organizes examination committee members and ensures a large pool of available SMEs for examination activities. This position is also responsible for developing and managing external communications related to departmental products.Essential Duties and Responsibilities:Leads in the recruitment and coordination of subject matter experts (SMEs) and item/narrative writers for all examination committees.Contributes to the flow of multiple examination development activities simultaneously.Assists with item/narrative writing activities and examination meetings.Supports the development of written policies and procedures for SME and item/narrative writer recruitment, training, and contract review.Co-facilitates item/narrative writer trainings, monitors progress, and prepares training and follow-up materials.Maintains appropriate and accurate records of all SME records and meeting activities.Prepares documents and materials for examination committee meetings, attends all examination committee meetings, and supports the content development process with SMEs.Coordinates the convening of committee meetings and other non-scheduled meetings and teleconferences.Maintains security of confidential test content, review information, and item writer contracts.Maintains a digital scholarship library. Manages users and permissions for the scholarship library, including updating resources, and providing recommendations for technological advancements and best practices in the digital scholarship industry.Develops and distributes clear and engaging written communications for external stakeholders, including flyers, newsletter content, and social media posts; collaborates with the Communications Department to ensure all messaging about departmental products is accurate, consistent, and timely.Coordinates with the Accounting Department and the administrative team on payments to item writers, SMEs, and focus groups.Manages the communication and processes involved in contract development and completion for all examinations with the Legal Department of NBCC.Manages and reviews contracts and agreements for all item writers and works with the NBCC Accounting Department to ensure timely and appropriate payments to item writers according to contract terms.Effectively collaborates within the department and with multiple departments, as required (including IT, communications, marketing, project management, facilities, and travel) to maintain a steady flow of the department projects. Develops and strengthens communication and relationships with professional counseling organizations and academic programs across the country.Attend examination committee meetings held approximately monthly each year.Attend committee meetings approximately 12-16 weekends required per year.Other duties as assigned. Required Skills/Abilities:Attention to Detail - Ability to pay close attention to detail for accuracy and thoroughness in completing work Collaboration and Teamwork - Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs Communication - Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language. Customer Focus - Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them. Prioritization - Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.Required Education/Experience:Bachelor's degree is required 1-2 years of general administrative experience handling multiple projectsExperience with project management toolsMust be proficient in Microsoft Office, Excel, PowerPoint Preferred Education/Experience:1-2 years of experience in recruitment and management of contracted staff in professional certification or educational setting is preferredEquipment/Programs Used:Microsoft Office productsWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually lowWork Location:Primarily hybrid with a minimum of 2 day/week in the office.All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.Travel Requirements:Approximately 2-5 days in office required per month Essential Physical Demands:Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds. Interact with coworkers on digital platforms. Moving about to accomplish tasks or moving from one workspace to another Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation. Reaching above, below, or at waist level. Ability to use hands, including hand-eye coordination. Sedentary work that primarily involves sitting Light work that includes moving objects up to 20 pounds

Created: 2026-04-02