Retail Sales Lead

Position SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit . For the latest news, visit /us.Role and ResponsibilitiesPosition Overview & Why You'll ExcelOur Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences-ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.As a Store Lead, you are part of the store's management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities.What You'll OwnSales-First CultureChampion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.Customer Experience ExcellenceDeliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung's premium brand experience.Operational LeadershipPartner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.Team Coaching & DevelopmentMentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.Onboarding & TrainingLead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.Floor LeadershipManage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.Cross-Functional CollaborationCoordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.Acting Store ManagementAssume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.Opening & Closing ProceduresOversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periodsWhat You BringRetail Leader - 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail.People-First Coach - Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.Operationally Skilled - Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.Analytical & Action-Oriented - Skilled at using data and performance metrics to guide decisions and improve results.Adaptable & Collaborative - Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.Preferred: Consumer Electronics Savvy - Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.What We OfferCompetitive salary plus MBO bonus tied to store and individual performanceMedical, Dental & Vision insuranceLife Insurance and 401(k) retirement planEmployee Purchase Program for Samsung productsTuition Assistance and Student Loan Program (after 6 months)Paid Time Off and Wellness IncentivesA chance to grow your leadership career in a cutting-edge retail environmentBe part of a culture that celebrates innovation and relentless pioneer spiritApply today and elevate your career as a leader in Samsung's retail revolution.Skills and QualificationsLife @ Samsung - @ Samsung - salary range for this role is expected to be between $32 and $35 hourly. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@ for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Created: 2026-04-02