Service Coordinator

Service CoordinatorCome join John W. Danforth Company, one of the largest mechanical contractors in the Northeast!We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.As a Service Coordinator, you will play a key role in supporting our service team and delivering an exceptional customer experience. This role focuses on three main areas:Service coordination-supporting field technicians and acting as technician dispatcher to ensure smooth operationsCustomer Billing - ensure accurate, timely customer billing of work orders and projectsAdministrative and operational support-scheduling, documentation, customer communication, payroll coordination If you are detail-oriented, strong in problem-solving, and thrive in a customer-focused environment, we invite you to consider joining our team!What We OfferA strong investment in your future through employee engagement, team support, career development, and mentoringA comprehensive benefits package, including:Medical, dental, disability, and life insurance(k) with company matchCompetitive PTO, holidays, and additional incentivesWhat We Ask of YouCollaborate effectively with the Service Team to streamline operations and enhance service deliverDeliver an excellent customer experience through clear, professional communicationKeep internal and external stakeholders updated on schedules, challenges, and important informationCoordinate vehicle and tool maintenance, ensuring repairs are scheduled and spare vehicles are availableSupport administrative tasks and special projects to maintain efficiency and operational excellenceExperience & CompetenciesAssociate's degree preferred or related experience2-3 years of billing and/or dispatch related experience preferred. Ideally within a service-related industry, but not required.Strong organizational skills and high attention to detailProficiency in MS Office (Word, Excel, Outlook); GP experience is a plusExcellent customer service skills, including strong verbal and written communicationAbility to work collaboratively in a team-oriented environmentProfessionalism, integrity, and a positive attitudeCompensation & BenefitsDanforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $45,000-$55,000, depending on education, qualifications, experience, and location.John W. Danforth Company committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Created: 2026-04-02