Server Assistant

Server Assistant: Municipal Grand Hotel (opening June 2025)Pay: $6 + tips (Potential of making an average of $20-$25/hour)Management Company: Midnight AuteurSector: Luxury Independent HotelProperty Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble HotelReports to: Director of Outlets, Head BartenderAbout Midnight AuteurMidnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats - offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire's Best Bars in America in 2019, North America's 50 Best Bars in 2022 and noted by Condé Nast Traveler as 'the hotel for people who are sick of other hotels.'As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!CheersOur PurposeWe create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.Our NicheWe operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink - hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality. The RoleServer Assistants work to support the floor staff as needed. They will also assist in all aspects ofFOH, including running food and drink, clearing tables, and greeting guests. All Server Assistantswill exemplify our core values, connecting with guests in a professional manner to ensureexcellence in service. Server Assistants report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem withother Servers Assistants, Servers, Bartenders, Barbacks, and Hosts.What You Will DoDemonstrate the Core Values of Midnight Auteur: Curiosity - We learn and improve through active observation.A.B.K - We anticipate, prepare and execute with intention.Communication - We remove barriers through purposeful communication.Thoughtful - We engage with purpose and care.Connection - We build relationships and host with intuition, empathy and transparency.Service Standards:Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the buildingProvide a strong sense of knowledge and hospitality to our guests and your teammatesShow up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your positionWork toward a thorough knowledge of the Municipal Grand compendium and how to navigate EverNoteMaintain a comprehensive knowledge of our POS' operationBe capable of covering any support position when neededCultivate a comprehensive knowledge of our service standards and style as detailed by the Employee ManualComply with sanitation standards and procedures according to health and legal regulationsMaintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community membersUse tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesyAbility to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicatedReport all guest complaints to management immediately and follow our five steps fornavigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappyBe up to date on Slack, with particular attention to the Announcement Board and theHost, Pre-Shift, and Product Updates channels, before you arrive for your shiftMaintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shiftArrive to work every day with a positive attitude, a willingness to learn, and prepared for the shiftAsk for help when you need it; asking for help is a sign of strength, not a sign of weaknessAdditional Duties and Responsibilities:Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for themMonitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessaryComplete weekly cleaning duties, in addition to opening and closing dutiesHelp to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantraHandle gift certificate transactions, fill out all pertinent documentation, and present to the guestFocus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programsAssist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them Municipal Grand's expectations, steps of service steps, and standards operating procedures.Build relationships with regular guests; and maintain good relations with our neighborhood and industry community membersAct in a professional manner and represent Municipal Grand graciously whether you are in house, traveling, or at another local establishmentFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookPhysical Demands:The physical demands for this position are seeing, hearing, speaking, reaching,frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting,standing, for 4 to 8 hours, bending, and moving intermittently during working hours.These physical requirements may be accomplished with or without reasonableAccommodationsRequired Qualifications:Previous experience in a bar/restaurant or hospitality settingAbility to work in a fast-paced environment while maintaining composureStrong multitasking and time management abilitiesAttention to detail, ensuring accurate order-taking and payment processingOutstanding communication skills with the ability to interact effectively with customers and team membersFlexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastingsPatience and adaptabilitySelf-motivated and a team playerDesired Qualifications:Have 1-2 years of experience in a high-volume establishmentHave sufficient skills, knowledge and personality to provide a memorable experience for our patronsBenefits Highlight: 50% Paid Medical, Dental and Vision InsuranceAmple Paid-Time-OffEligible to participate in the company 401k program. The company does not currently match contributions.Reporting Lines The Server Assistant reports directly to all levels of management daily and collaborates with the leadership team as needed.

Created: 2026-04-02