Datacenter Network Support Engineer- L2

Job Description: • Server troubleshooting: • Identify faulty components: DIMM, CPU, motherboard, PSU, BMC. Preferably experienced with Lenovo, Intel, and Dell platform. • Collect logs • Update BMC, BIOS firmware • Perform parts RMA • Stock take inventory • Some network troubleshooting: • Test fiber connectivity • Find issue with flapping links • Some project work: • Rack and stack servers Break-fix: • Visually inspecting devices to assess equipment status. • Rebooting routers, servers, storage devices or other equipment • Providing loop-back cables in order to test circuits remotely. • Re-seating or replacing components or cables. • Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment • Cleaning equipment or connectors • Connecting a client-provided test set or test router to equipment • Swapping removable storage media • Installing or replacing modular equipment components. • Dispatching equipment for repair • Cleaning fibers • Taking light levels • Installing loop backs • Providing planned maintenance or circuit migration support • Installing Small Form Factor Pluggable (each an "SFP") or Gigabit Interface Converters (each a "GBIC") • Troubleshooting hardware problems on any device • Racking and de-racking of any device installed. • Labeling/inventory equipment plus digital picture and serial number recording • Tape backup: cassette exchange and storage in strongbox • Power cycling a router, server, switch and soft booting a server • Follow data-eradication process. Provisioning: • Install cables or optics for new circuits. • Re-connect / disconnect, / replace existing circuits. • Testing of cables and optics Deployment: • Physical Cabling • Cable Management • Northbound Cabling (Fiber/Copper/Power) • Rack/Stack/Jack • Installation Support (PDU, Network Switches, etc.) • E-Waste and other clean-up activities Job Requirements: • Proven experience in a network administrator role • Hands on experience in networking, routing, and switching. • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure • Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired. • Ability to set up and configure server hardware. • Familiarity with backup and recovery software and methodologies • Great at organizing, prioritizing, and multitasking. • CCNA, Network+, CCNP, CCDP, CCIE or equivalent • BSc degree in Computer Science or related field or equivalent Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; bachelor's degree preferred. Mandatory SkillsData Center and Fiber Experience

Created: 2026-04-02