Application Support Engineer

Job DescriptionWe are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.Key Responsibilities• Provide end-to-end support for HSE SaaS applications in an enterprise environment.• Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.• Evaluate and understand the technical impact of vendor-proposed updates or modifications.• Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.• Ensure compliance with organizational and regulatory standards in all system changes and support activities.• Collaborate with cross-functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third-party solution.• Support integration and basic configuration involving tools such as PowerApps and SharePoint.RequirementsQualifications & Skills• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.• Proven experience supporting applications in an enterprise environment.• Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.• Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)• Experience with PowerApps, SharePoint, and general IT application configuration.• Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.• Excellent communication, coordination, and problem-solving skills.Preferred Experience• Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.• Familiarity with vendor management and SaaS operations in a regulated setup.• Experience in working with application such as : ServiceNow, Intelex, Veeva QualityOne is added advantage

Created: 2026-04-02