Developer Support Engineer

U.S. GenAI startup, Cambridge OfficeBuild the technical foundation of customer support for the platform transforming enterprise software developmentAbout BlitzyBlitzy is a Cambridge, MA based Generative AI startup on a mission to automate custom software creation to unlock the next industrial revolution. We're transforming how enterprises build software-turning human ideas into production-ready applications with AI that can autonomously generate up to 80% of enterprise-grade code.We're backed by tier 1 investors and led by founders with deep expertise in AI and enterprise software. Our platform doesn't just suggest code snippets-it builds complete, production-ready applications that enterprises can deploy immediately.Compensation: $125,000 - $135,000 plus equityLocation: 1 Kendall Square, Cambridge, MA (Onsite role)About the RoleWe're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. This role blends customer-facing technical work with hands-on debugging and engineering, offering strong ownership and direct impact on customer outcomes.You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants exposure to real-world codebases at scale while shaping the foundations of our support engineering function.What Success Looks LikeYou act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solvingYou diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrationsYou reproduce issues systematically to isolate root causes and provide clear paths to resolutionYou submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriateYou own escalations end-to-end, maintaining clear communication and driving issues to resolutionYou identify patterns across support cases that reveal opportunities for product improvementsYou become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over timeYou represent the voice of the customer in Engineering and Product discussionsYou produce clear documentation, workarounds, and recommended practices that prevent future issuesYou help establish the standards and processes that will scale our support functionAreas of OwnershipAs our Developer Support Engineer, you'll own:Customer Technical SupportPrimary technical contact for Enterprise and Pro usersInvestigation and diagnosis of platform issuesEnd-to-end ownership of escalationsCreation of workarounds and recommended practicesTechnical InvestigationLog analysis, trace analysis, and debuggingIssue reproduction in local and staging environmentsRoot cause identification across distributed systemsCode-level debugging when neededEngineering CollaborationSubmission of detailed engineering ticketsDirect implementation of fixes when appropriateCollaboration on reliability improvements and agent behavior tuningRepresentation of customer needs in product discussionsProcess BuildingDocumentation creation and maintenancePattern identification for proactive improvementsFoundation-setting for support engineering as we scaleKnowledge base developmentRequired Experience2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical roleStrong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behaviorComfortable reading and modifying code (Python or TypeScript strongly preferred)Excellent communication skills with both technical and non-technical audiencesAbility to remain calm under pressure during escalations or complex customer situationsCuriosity and resourcefulness in learning complex systemsExcitement about onsite collaboration with engineering and product teamsWays to Stand OutExperience supporting developer tools, APIs, SDKs, or enterprise software platformsFamiliarity with cloud infrastructure, containers, CI/CD, or modern DevOps toolingExperience with AI/ML systems or model-driven automationContributions to open-source projects or internal toolingBackground in customer-facing engineering rolesTrack record of translating customer feedback into product improvementsYou'll GetCompetitive salary ($125K-$135K based on experience)Significant equity in a fast-growing AI startupComprehensive health, dental, and vision insurance for you and your family401(k) with company matchTop-tier equipment and workspaceProfessional development budgetThe opportunity to build world-class technical support from the ground upDirect influence on product quality and customer satisfactionExposure to cutting-edge AI technology and how thousands of agents collaborateModern office in Cambridge's innovation hubClear growth path as the support organization scalesOur CultureWho we are: Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years (promoted 5 times in 6 years). After transferring to NVIDIA HQ in Santa Clara and making significant contributions, he completed dual Masters in Engineering and MBA from Harvard Business School. Our CEO is a successful Serial Entrepreneur who has built multiple companies.How we work:We move Blitzy Fast: Time is our most precious asset. We make decisions quickly and ship solutions that matter.Championship Mindset: We operate like a professional sports team, winning through high standards and focused execution.Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.Customer First: We deliver outsized value to the right partners, saying no to transactional relationships.We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best to work. This makes for a happier, more productive team that can sustain the pace of innovation.What We Ask of YouThis role requires someone who thrives in fast-paced startup environments:Comfort with ambiguity and evolving systemsAbility to balance multiple urgent issues simultaneouslyWillingness to dive deep technically when neededCommitment to customer success even when the path isn't clearExcitement about building processes and standards from scratchOnsite presence for close collaboration with engineering teamsIf you're excited by the challenge of supporting revolutionary technology while building a world-class support function, we want to meet you.To ApplyApply through this posting with:Resume highlighting your technical support and debugging experienceBrief note on why you're excited about supporting AI-powered software developmentExample of a complex technical issue you've diagnosed and resolvedProcessHere's what you can expect:Initial application review (1-2 days)30-minute screening callTechnical debugging exercise (60 minutes)On-site interviews with Engineering and Product teamsReference checks and offerTotal process: 5-7 days for strong candidatesBlitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.Ready to become the technical bridge between cutting-edge AI and customer success? Apply now.

Created: 2026-04-02