Intake Assistant

If you want to work on life-changing, industry-shaking cases; if you want justice for real people; if you work hard and win for your clients-no matter what, Arnold & Itkin LLP ("AI") is the place for you. We are currently seeking an experienced, motivated Intake Assistant to join our team in San Antonio. AI is one of the top trial firms in the U.S., with offices in Houston, Dallas, Midland, San Antonio, Albuquerque and Baton Rouge. AI has recovered billions of dollars for our clients and has set records nationwide with verdicts and settlements in nearly every state. Noteworthy results include:$8 billion punitive damages verdict for single products liability plaintiff;$557 million verdict for woman hit by a train;$222 million verdict for widow of man killed in industrial accident;$205 million settlement for multiple clients on the eve of trial;$171 million settlement for numerous industrial workers;$117 million verdict for pregnant woman in tragic car accident;$110 million settlement for individuals harmed by dangerous products;$87 million settlement for man who was severely burned while working in an industrial job;$76.6 million verdict against Johnson & Johnson for failing to warn about side effects of an anti-psychotic drug;$72 million settlement for man injured in oil field accident;$44 million verdict for man who lost his leg in a crane collapse;$41 million verdict in commercial dispute-the largest commercial verdict in the state of Hawaii; $39.7 million verdict for man injured in a workplace fire.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for incoming calls, including all intake callsCommunicate with potential clients (Spanish-speaking required)Sort and route new and existing client calls appropriatelyProvide receptionist coverage and backup support as neededAct as receptionist for a separate office location (AI office)Welcome guests and clients, and assist with setting up conference rooms for meetingsMaintain a professional, organized, dependable, and service-oriented presence at all timesPerform general receptionist, administrative, and office assistant dutiesSupport intake assistant responsibilities as assignedOrder office supplies and maintain inventoryCoordinate with and communicate effectively with firm vendorsREQUIREMENTS:Excellent verbal and written communication skills, with strong grammar, spelling, and attention to detailStrong organizational and time-management skills with the ability to prioritize multiple tasksAbility to work independently and collaboratively in a fast-paced environmentAbility to track, manage, and complete multiple assignments accurately and on timeDemonstrate professionalism by following all firm policies, including attendance, dress code, confidentiality, and security proceduresProficiency with Microsoft 365 (Word, Outlook, Excel) and comfort using modern office technologyFlexibility to work overtime and occasional weekends as neededQUALIFICATIONS:Bilingual (Spanish-speaking strongly preferred)High school diploma or equivalent required; Associate's or Bachelor's degree preferred3+ years of experience in a civil law firm preferredPlaintiff personal injury experience is a plusPrior receptionist experience in a high-volume call environment preferredAdministrative support experience preferredExperience with Microsoft 365 requiredFilevine experience preferredBENEFITS AND PERKS:Top-of-Market PayDiscretionary BonusesBased on firm profitability, tenure, and performanceHistorically generous compared to peer firmsMedical, Dental, Vision InsuranceAI covers 100% of employee-only medical premium401(k) Retirement PlanEmployee contributions from day oneAfter 1 year: Firm contributes 3% of gross pay per paycheck (not subject to vesting)Additional Benefits:Employee Assistance Program (EAP)Health Savings Account (HSA), if eligibleFlexible Spending Account (FSA)11 days paid holiday with additional Paid Time Off (PTO)Short-Term Disability (100% employer-paid)Voluntary Long-Term DisabilityBasic Life & AD&D ($50K provided by firm)Accident & Critical Illness coverageLifeMart DiscountsDiscounted gym memberships via Well on TargetEmployee & Client Referral BonusesProfessional Development OpportunitiesPOSITION TYPE:This is a full-time position based in San Antonio. Competitive compensation based on experience and qualifications.#LI-ONSITE

Created: 2026-04-02