Workflow Documentation Specialist - Life/PACE Program

CTG is seeking to fill a **Workflow Documentation Specialist** opening for our client in Buffalo, NY. We are seeking a detail-oriented Workflow Documentation Specialist to support documentation efforts within our Life/PACE program. This role will focus on analyzing, documenting, and standardizing operational workflows and preparing clear, user-friendly end-user guides for staff. This is a 1- 2 month position. The ideal candidate has experience documenting healthcare program workflows, preferably within a Programs of All-Inclusive Care for the Elderly (PACE) environment or similar integrated care models (e.g., managed care, Medicare/Medicaid programs, value-based care programs). **Key Responsibilities** : + Partner with operational leaders and subject matter experts to understand current-state workflows across the Life/PACE program + Document end-to-end workflows using clear process maps, narratives, and SOP formats + Identify gaps, redundancies, and opportunities for process standardization + Develop structured workflow diagrams (Visio, Lucidchart, or similar tools) + Create comprehensive, easy-to-follow end-user guides for frontline and administrative staff + Translate technical or regulatory requirements into clear operational documentation + Maintain version control and documentation governance standards + Support change management efforts related to workflow updates Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Krista Eckard at krista.eckard@** . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Created: 2026-04-02