Technical Help Desk (Hybrid Remote) - 1st shift

Job Description1st Shift: 8:00am-5:00pm Monday through FridayThis is hybrid role that offers two to three days working from home!Pay: $20-25/hour based on experienceOverviewWe are seeking a skilled Help Desk Technician to provide comprehensive technical support to our customers. The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.Key Responsibilities:Drive positive consumer experience through technical support via phone & email Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.Execute call center documentation and processingResolve customer questions, provide remote troubleshooting, responding to emails & voicemails.Assist in Development of FAQs and troubleshooting guidesReview product training presentationsOrganize and document proven processes and proceduresAssist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.Ensure timely processing and electronic capture of consumer & case information into the systemAssist consumers through product replacement or repair programsEducation and Experience Requirements:1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desiredABYC, NMEA, or MEI certification a plusPrior experience in consumer technical support highly recommendedFCC License is a plusExperience in a receiving, warehouse, and/or inventory control distributionPractical experience and knowledge of AC and DC marine and RV electrical (wiring, wiretermination, basic circuit analyze, use of DVM)Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)Skill Requirements:Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.Problem solving and analysis; interpersonal relations; verbal and written communicationsProven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in EnglishTeam player with good organizational skill and time management.Excellent presentation skills (writing, speaking & telephone)Excellent organizational, oral, and written communication skills to effectively communicate with the team and customersA positive, can-do attitude Teamwork and collaboration-orientedProfessional poise and presence Determination and bias for actionPersonal accountability/ownership mentality Good judgment, respect for others, and integrityStrong ability to work with different types of people

Created: 2026-04-02