Tech & Network Support Engineer

About Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDIGITALWho is Porter. The Ideal Porter Team MemberThe ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our customers. New Team Member will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission driven organization. Now is the time to seize the moment for consumer-centered digital health experiences and join our team.Your Impact at PorterThe Technical Support Specialist is responsible for providing on-site technical support for a healthcare call center environment. This role ensures the availability, reliability, and security of end user technology, including workstations, networking equipment, telephony systems, and peripheral devices. The ideal candidate will have strong customer service skills, foundational networking knowledge, and working familiarity with HIPAA requirements in a healthcare setting.This position requires consistent, hands on, on site support to maintain uninterrupted call center operations and protect sensitive patient information.What You'll Need to Make Your ImpactTo be successful in this role, you bring a strong sense of ownership and pride in supporting technology that enables patient focused services. You have a service oriented mindset and approach every interaction with professionalism, patience, and empathy, especially in a fast paced call center environment. You are comfortable working hands on on site, responding quickly to in person support needs, and collaborating closely with teammates and business partners. You demonstrate curiosity and a willingness to learn, take feedback, and grow your technical skills with guidance from senior IT staff. You consistently respect confidentiality and understand the importance of HIPAA compliance and data protection in healthcare operations. Above all, you are dependable, accountable, and maintain a positive, solutions focused attitude while supporting mission critical systems and users.• Call Center & End User Support• Provide on site technical assistance to call center agents and supervisors• Set up and configure desktop computers, monitors, headsets, phones, and other peripherals• Assist with new hire onboarding, workstation setup, and account access• Troubleshoot basic hardware, software, login, and connectivity issues• Support call center applications and softphone or VoIP systems• Respond to issues via ticketing system, walk ups, and direct requests• • Basic Network & Systems Support• Perform basic troubleshooting of wired and wireless connectivity issues• Assist with Ethernet cabling, patching, and workstation network connections• Escalate complex infrastructure, system, or network issues to senior IT staff• Verify connectivity, device configuration, and workstation readiness• • IT Operations & Asset Management• Assist with IT asset tracking and inventory management• Support workstation moves, adds, and changes within the call center• Document common issues and solutions for internal knowledge bases• Maintain a clean, organized, and professional IT workspace• • Required Qualifications• • A minimum of 1 years of experience in IT support, help desk, or technical assistance.• Basic understanding of networking concepts (IP addressing, Wi Fi, Ethernet, DNS fundamentals)• Experience using or supporting Windows operating systems and common business applications• Awareness of HIPAA or experience working in a regulated healthcare environment a plus.• Strong communication, customer service, and problem solving skills• Ability and willingness to work fully on site in a call center environment• Preferred Qualifications• IT certification or coursework (CompTIA A+, Network+, or similar)• Exposure to healthcare, call center, or clinical support environments• Familiarity with Microsoft 365, Active Directory, or basic ticketing systems• Interest in growing into a more advanced IT support or network role• • • Physical & Work Requirements• On site presence required at the Pompano Beach, FL location• Ability to lift and move IT equipment up to 40 lbs• Ability to respond quickly to in person support requests throughout the call center• Our Commitment to Diversity & Inclusion:Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy ()Our Commitment to Environment:Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.Our Perks and Benefits:Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.We also offer: o Health Insurance with Dental & Vision o 401K Plan o Life Insurance, STD & LTD o Paid Vacations & Holidays o Paid Parental Leave o FSA Dependent & Limited Purpose care

Created: 2026-04-02